Job number: 10007362
Job title: Ops Specialist: Tech Product Dev & Supp
Job grade: S6
Group/ BU: Openserve
Division: Openserve
Span of control: 0
Reports to: Management
REM Functional Area: Technical
Core Description
The incumbent is responsible to assist in technical realization and development of
- New network products and services; and,
- Enhancing/ supporting existing PRODUCTS/ services capabilities.
OUTPUT 1
Provided Support
SUB-OUTPUTS
Determine customer needs / request
Obtain relevant information
Refer customer to relevant person / section
Feedback to customer
Keep customer informed
RANGE
Customers
Customers; Internal And External
Technical
Special Investigations
Operational
OUTPUT 2
Coordinated Technical Product Development
SUB-OUTPUTS
Attend/ chair Technical sub team meetings
Define Project
Compile project plan/ statement of work
Compile minutes of meetings
RANGE
All Telkom's Products and Services
OUTPUT 3
Coordinated Technical Product Life Cycle
SUB-OUTPUTS
Receive and analyze request/ query
Identify possible problem areas
Facilitate definition of solution
Coordinate implementation of solution
RANGE
All Telkom's Products and Services
OUTPUT 4
Compiled Technical Service Description
SUB-OUTPUTS
Perform technical assessment
Define the technical means for implementing the service in Telkom's
network
Provide due dates for the implementation of service
Provide an understanding of the network limitations
Provide technical input for the specification and development of service
Provide the detailed and accurate costs of implementing the service
Co-ordinate input from SME's
RANGE
All Telkom's Products and Services
OUTPUT 5
Developed Programme
SUB-OUTPUTS
Identify requirements
Perform feasibility study
Product requirement specification
Draw up design document
Produce source code
Test source code
Compile required documentation
Implement and/or distribute images
RANGE
Access
Switching
Waiters
Capital/ Financial
Priority Customers
Villages
Nationally
Manpower Plan
Organization Structure
Projects Installation and Commissioning Schedules
Risk Assessment
OUTPUT 6
Compiled Report
SUB-OUTPUTS
Monitor environment
Identify opportunity
Gather information
Prepare and process data
Forecast where necessary
Executive calculations
Compile situational analysis report
Liaise with customers/Respite request
RANGE
Presentations
Statistics
Weekly, monthly, quarterly reports
Feasibility
Profitability
Forecasts
Core Competencies
FUNCTIONAL KNOWLEDGE
Telecommunication Plant; Telecommunication Services; Suppliers; Telecommunication Technologies; Telkom Services; Telkom Structure; Project Management; Computer Software
Functional Skills
Time Management; Designing; Analytical; Writing;System Thinking; Presentation Techniques; Interpersonal; Planning; Decision Making; Problem Solving; Business Acumen
ATTITUDES/ LEADERSHIP COMPETENCIES
Motivated; Respect; Responsible; Assertive;Team Player;Performance Driven;Open Mindedness; Initiative; Organized; Integrity; Proactive; Holistic; Supportive
Education
- NQF 6: 3 year Diploma/ National Diploma in Telecommunication
- 3 Years relevant experience
Special Requirements
- Valid Drivers license
- Willing to work long hours
Key Stakeholders
