Order Management & Claims Specialist: Africa

Africa Order Management & Claims Specialist

About Unilever

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We dont believe in the one size fits all approach and instead we will equip you with the tools you need to shape your own future.

Intergated Planning

Africa Order to Cash & Claims Management

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do creating a better business and a better world. If you are dedicated and an innovative individual with a passion for evaluating and alayzing data to support in making future fit descuissons to enhance and add value to country operations in scope. then this role is just for you!

What Will Your Main Responsibilities Be

Managing end to end order and claims management with optimizing ways of working for better operational efficiency within the Africa Market. Ensuring key Performance indicators are met and continuous improvement is sustained. Engaging key stakeholders and managing the delivery of projects within these markets. Key point of contact with the Africa Market. Ensuring governance is a priority in all activities to ensure we mitigate any audit risks.

Experiences & Qualifications

• Exposure to Master Data customer creations will be a benefit.
• PowerPoint/Presentations/Digital dashboards/ RTVA
• Qualification in Supply Chain, Business Management, Logistics or IT would be key.
• Good understanding of Retail FMCG markets.

Skills

• SAP
• PEGA
• SAP PEGA BRE

Leadership

• You are energized by delivering fantastic results. You are an example to others both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

• Critical SOL (Standards of Leadership) Behaviors
• PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owners mindset, using data and insight to make decisions.
• PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
• CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
• PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
• AGILITY: Explores the world around them, continually learning and developing their skills.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their Whole Self to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.