Job Description
Roche Diagnostics in Midrand is seeking an Order Management Specialist.
Key Responsibilities
Among other duties your role will entail:
- Processing orders from external systems or by receiving the request, verifying the content, loading into the internal system and processing for completion, generating a purchase order and confirm receipt
- Identifying IDOC errors for the local market, notifying the inbound logistics and inventory administrator and tracking resolution of the error
- Maintaining the customer files and providing feedback to supervisor on customer data, preparing customer reports
- Processing cost per billables (CPB)
- Tracking shipments, following up on shipment movement and delivery times and communicate delivery dates to customers
- Resolving customer queries and logistic claims, investigating the cause and identifying the solution
- Managing returns, identifying the solution, securing authorization to proceed and implementing as required
- Facilitating the credit movement of the stock by capturing the required data into the system, tracking the issuing of the credit note and notifying the relevant stakeholders
- NQF 5/6 in logistics or similar
- 3 to 5 years in customer experience in logistics or similar
- ERP system knowledge
- Communication, Customer services and care
- Planning, organizing, prioritizing and problem solving
- Accuracy and attention to detail
At Roche, more than 100, 000 people across 100 countries are pushing back the frontiers of healthcare. Working together, weve become one of the worlds leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche has played a pioneering role in healthcare as an innovator of products and services for the early detection, prevention, diagnosis and treatment of diseases. The company has operated in South Africa since 1947.The local office of Roche Diagnostics is based in Midrand, Johannesburg and it has offices throughout Southern Africa and Sub-Sahara Africa. We employ over 180 employees in our Diagnostics division.
Roche is an Equal Opportunity Employer.
