Duties & Responsibilities
- Contact clients to understand their requirements and work on a sales plan.
- Provide after-sales support to retain customers.
- Ensure prompt and accurate answers to clients queries.
- Build strong client relationships, through regular communication.
- Report on the status of customer accounts.
- Suggest company products/services that maximize client satisfaction.
- Coordinate with Account Executives and Account Managers to create customized sales plans for key clients.
- Promote new products/services to existing customers.
- Core responsibility would be to cultivate new business.
- Conduct market research to identify selling possibilities and evaluate customer needs.
- Actively seek out new sales opportunities through cold calling, networking and social media.
- Set up meetings with potential clients and listen to their wishes and concerns.
- Prepare and deliver appropriate presentations on products and services.
- Ensure the availability of stock for sales and demonstrations.
- Negotiate/close deals and handle complaints or objections.
- Collaborate with team members to achieve better results.
- Gather feedback from customers or prospects and share with sales teams and management.
- Proven experience as an External Sales Executive.
- Technical drawing, suspension or mechanical experience would be an advantage.
- Understanding of 4x4 vehicles/accessories or related industry.
- Understanding of sales principles and ability to deliver excellent customer service.
- Strong (verbal and written) communication skills with an ability to build relationships.
- Effective presentation and negotiation skills.
- High degree of professionalism.
- Good time-management skills with a problem-solving attitude.
- Fully vaccinated for Covid 19.
- Must be able to work under pressure and pay attention to detail.
- Must be well spoken and professional.
- Must be able to speak English and Afrikaans.
- Thorough understanding of marketing and negotiating techniques.
- Fast learner and passion for sales.
- Self-motivated with a results-driven approach.
- Fast learner and have good problem-solving skills.
- Customer service specialist and target driven essential.
- Must be computer literate, email / word / excel and needs to be able to spell.
- Experience in Pastel would be an advantage.
- Must have a matric certificate.
- Valid drivers license
- Must be credit clear, no ITC problems or Judgements, no criminal record.
- Must be independent and an extrovert.
