Oversight Specialist

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Monitor and review the business units processes, systems and internal controls and identify areas for improvement and support remediation management action tracking.

Monitor and review the business units processes, systems and internal controls.

• Design Assurance program, strategy and system processes.
• Manage the assurance team
• Plan and execute assurance activities for OMART Insure for on key controls in the Internal Control and Third Party Management oversight areas.
• Identify risks and non-adherence to processes, engage management on actions plans and monitor the progress of these action plans and remediation of the plans
• Conduct third party oversight program and assessments.
• Provide input on process and system enhancements as part of the process development.
• Monitor and report on the management of internal control adherence and third party oversight activities.
• Maintain service, quality and designed outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.
• Analyse data to identify areas of improvement and develop, recommend and monitor corrective and preventative actions.
• Perform on the job analysis to identify opportunities to improve efficiencies and process adherance.
• Prepare statistical and trend reports to communicate outcomes of assurance activities.
• Create collaborative relationships with other departments to determine internal and external process improvements designed to enhance the customer experience and value.

Continuous improvement to ensure effective assurance

• Ensure statutory and legislative knowledge is always current in order to support and advise the business on corrective solutions to mitigate risks and to enable continuous improvement whilst complying with governance requirements.
• Ensure adherence to organisational policies, practices and procedures.

Service delivery to ensure customer satisfaction

• Maintain service, quality and desired outputs across the business process by ensuring compliance to tactical policies, procedures and standards.
• Establish productive operational relationships with key stakeholders in the various channels and teams.
• Develop work routines in line with operational plans / schedules in order to manage achievement of objectives.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Manage quality people practices

• Align own behaviour with the organisation culture and values.
• Share and transfer product, process and systems knowledge to colleagues and team members.
• Collaborate and work with the business to deliver required service levels.
• Actively share information with other team members regarding successes, issues, trends and ideas.

Skills

Education

Closing Date

18 September 2024

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutuals Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

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