We are now looking for a Packet core Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.
You will typically interact with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date.
You will require a broad knowledge within telecom and Datacom, covering both hardware, software, and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently. .
What You Will Do
- Customer support request (CSR) investigation follow up and coordination.
- Analyze problems and identify suitable solution to these problems.
- Do Software Update Management (SUM) activities.
- Working on complex troubleshooting, using support tools and according to global support processes and procedures.
- Developing and maintaining relationships with Customer.
- Actively engage in communication with other engineers for the purpose of knowledge sharing.
- Min. Bachelors Degree in Engineering or equivalent
- Domain experience: (Packet core) at least 7-8 years.
- Very good knowledge of Ericsson Packet Core nodes, SGSN-MME, GGSN, EPC, vEPC
- Good Understanding of Packet Core surrounding Nodes (Like IMS, OCC, Charging Nodes)
- Good knowledge of SAPC (Policy server) , IPWorks (DNS)
- Familiar with virtualization and the Cloud Systems
- Excellent IP background
- Very good knowledge of Linux
- Negotiation & argumentation skills
- Planning & organizing skills
- Delivering results & meeting customer expectations
- Presentation & communication skills
- Working with people
- Excellent social and interpersonal skills
- Responsive and result oriented
- You will be perseverant, as well as open-minded, with a passion to win
At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build never seen before solutions to some of the worlds toughest problems. Youll be challenged, but you wont be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: South Africa (ZA) || South Africa : Gauteng : Johannesburg
Req ID: 706649
