PACS Application Specialist - Western Cape (Medical industry)
(Bachelor's Degree in Radiography/Management Information Systems/Medical Technology)
Job Description/Responsibilities
- Set up application training schedules with the customers
- Train customers on applying the best possible clinical procedures and protocols of delivered equipment
- (re-)Train hospital staff on new releases/versions of the equipment - operating procedures
- Ensure all customers are provided with high quality training and is fully satisfied with the attention received from Vendors
- Report to Vendors on difficulties in optimal usage of the equipment
- Responsible for delivering customized training material packs
- Support user group meetings
- Conduct regular visits to customers to obtain direct feedback about the quality of the training delivery and the customer satisfaction
- Support and advise the sales force during acquisition
- Stay "on track" with new developments in the clinical application and operating field of equipment
- Manage the safety standards required by the company including:
- radiation protection,
- health and safety regulations
- Know the procedures to be followed in the event of hazards or accidents - involving the safety advisor from the regional office
- Ensure that all clinical applications training, with both new and existing customers, complies with the company's quality policy
- Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner
Required Skills and Experience:
- PACS and RIS
- HIS Integration experience
- Common Imaging Modalities experience
- Various Training Methodologies experience and knowledge
- Strong service orientation
- Willing to travel
- Demonstrated ability to work collaboratively within a multi-disciplinary team environment
- Ability to make decisions for customer training activities within given budget limits
- Able to reschedule activities based on customer priorities/requests
Education:
- Bachelor's Degree in Radiography OR
- Management Information Systems OR
- Medical Technology
If you have not received a response in two weeks, please consider your application unsuccessful!
Your CV will be kept on file for other suitable positions in the future. We also invite you to follow us on LinkedIn: https://za.linkedin.com/in/tayloredapps
