Kantars Worldpanel division is searching for a passionate and dynamic Panel Management Executive based either in Durban, Cape Town or Johannesburg! This is truly an incredible opportunity to be part of our exciting vision for the future!
About us
Kantar is the worlds leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantars 25, 000 people based in more than 100 countries help the worlds leading organisations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world.
Our Worldpanel colleagues are the global experts in shopper behaviour, offering continuous monitoring, AI, advanced analytics and tailored solutions to inspire successful decisions by turning purchase behaviour into competitive advantage across a diverse range of markets including tech, fashion, telecoms and FMCG. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine whats possible, and change the landscape to create a better, healthier, more sustainable, and inclusive world.
Roles mission
Kantar panelists are individuals recruited from diverse demographics who participate in market research panels organized by Kantar. These panels consist of a group of selected individuals who agree to share their opinions, preferences, and behaviors on specific topics, products, or services through diverse data collection methods. Being a panelist often involves voluntarily joining the panel and occasionally participating in surveys or studies. In return, panelists may receive incentives or rewards, such as gift cards or discounts, as a token of appreciation for their time and input.
The information they share is then analyzed by our Kantar teams to generate insights and help businesses, marketers, and other stakeholders understand consumer behavior, preferences, and market trends, enabling them to make informed business decisions.
By joining us as a Panel Management Executive youll be helping our local teams at recruiting and onboarding new panelists, as well as keeping them engaged and committed by securing their regular incentives, managing their queries and encouraging them to be as active and engaged with our processes as possible.
Were looking for a dynamic, people-oriented individual to join our teams and help us at Kantar inspire new thinking and shape the world we live in!
Key outcomes
- Validate and onboard new panelists.
- Manage panelist replacements for dropouts.
- Regularly engage with panelists through phone calls, SMS, and WhatsApp.
- Promptly respond to panelist queries and conduct courtesy calls.
- Monitor and address low engagement levels, ensuring active participation.
- Ensure timely incentive delivery as per recruitment agreements.
- Track and communicate concerns about panelist participation.
- Gather and convey panelist feedback to the Project Manager.
- Daily communication with the Project Manager.
- Build rapport with panelists for increased engagement.
- Utilize Global Panel Management (GPM) tool for tracking and updates.
Your background will ideally look like this
- Previous relevant experience with CATi / Helpdesk Team and Fieldwork will be preferred.
- Previous professional experience in customer service and prospecting will be appreciated.
- Proficiency in Microsoft Office applications (e.g., Excel, Word) will be necessary for scripting, documentation, data entry, and communication.
- Ability to speak a vernacular language will be valued.
- Inquisitive, with critical thinking, and demonstrate a genuine passion for consumer behaviour.
- Enjoys actively looking for new and more efficient ways of improving processes, raising standards, reducing errors, and overcoming omissions.
- Is proactive, optimistic, and willing to get involved to achieve the team's goals and objectives.
- Is highly collaborative and adaptable with the ability to work effectively within different cultural and technical environments.
- Possesses outstanding communication and interpersonal skills in order to comfortably connect with partners at all levels across the organization and facilitates discussions in a constructive manner.
- 1st Stage Screening interview with Talent Acquisition.
- 2nd Stage Final Meeting with Hiring Manager.
At Kantar, we have an integrated way of rewarding our people based on a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay-for-performance culture, where your reward and career progression opportunities are linked to what you deliver.
We also make sure we create an equality of opportunity in a fair and encouraging working environment where people feel included, accepted and are allowed to thrive in a space where their mental health and well-being are taken into consideration.
Privacy and Legal Statement: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (Kantar). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visit www.kantar.com
