Core Description of the role:
This position is for a Partner Account Manager in the RSAWEB Business Unit.
The role is channel focused and responsible for supporting and growing various business-level sales opportunities that are crucial to the success of the organizations channel operations.
The role involves working closely with cross-functional teams, project managers, vendors, and stakeholders to ensure the smooth execution of sales growth, adherence to timelines, and achievement of sales objectives. The RSAWEB Business Partner Account Manager plays a vital role in driving efficiency and effectiveness within the channel department while contributing to the overall success of the organizations sales wroth initiatives.
Key Responsibilities:
Sales Coordination:
Collaborate with Sales managers and stakeholders to create detailed solutions plans that fit the customer requirements for the best possible service. Ensure Solutions are well-defined, and objectives are clearly stated.
Communication:
Facilitate effective communication between cross-functional teams, stakeholders, and Sales managers. Regularly update deals and leads status, milestones, and potential risks to all relevant parties.
Documentation:
Maintain accurate documentation, including solution proposals, service schedules, sales plans, meeting minutes, action items, and progress reports. Ensure all documentation adheres to organizational standards.
Quality Assurance:
Collaborate with all teams involved to establish quality assurance processes, ensuring deliverables meet or exceed established standards and customer requirements.
Continuous Improvement:
Identify areas for process improvement within the channel departments solution and service management processes and implement best practices to enhance efficiency and effectiveness.
Stakeholder Engagement:
Cultivate positive relationships with stakeholders, keeping them engaged and informed throughout the project lifecycle. Address stakeholder concerns and manage expectations.
Requirements
- Proven experience (typically 1-4 years) in Sales Account management in an ISP and / or IT environment.
- Familiarity with sales management methodologies and sales management tools.
- Strong organizational and time management skills with an ability to prioritize tasks and manage multiple accounts concurrently.
- Build positive working relationships with channel partners to maximize product sales within customer base.
- Manage existing partners and recruit new partners for sales growth.
- Coordinate with partners to identify key sales opportunities to generate revenue.
- Provide product training to partners and inform them about services offered.
- Develop and review sales proposals with partners.
- Develop partner specific sales and marketing plans to increase marketing and selling efforts.
- Manage daily sales activities with partners to achieve revenue objectives.
- Assist in product placement and promotional activities to increase sales.
- Coordinate with partners to develop joint business plan to mutually agree with business objectives.
- Perform business reviews and recommend improvements, And any other reasonable task.
- Relevant commercial degree is preferred;
- Associated work experience will be beneficial.
- Experience with Internet hosting / virtualization / cloud technology / mobile data solutions.
- Experience with Network connectivity services.
- Uncover and create new business opportunities through independent prospecting.
- Must know how to negotiate and close deals under pressure and influence at all levels.
- Excellent teamwork and communication skills.
- Ownership able to take responsibility, troubleshoot problems and work with teams to get results.
- Able to cultivate trust and credibility with peers and maintain strong working relationships.
- Strong communication and teamwork skills.
- Good organizational and time-management skills.
- Responsibility close attention to detail ability to meet tight deadlines.
- Positive attitude
- Wanting to build a career within RSAWEB
- Analytical thinker and problem solver
- Proactiveness
- Planning and organizing skills
- Self-managed
- Attention to detail
- High energy levels
- Patience
- Must be able to work under pressure.
- Medical Aid and / or Medical Insurance.
- Gap Cover.
- Retirement Annuity.
- Discounted Internet Connectivity.
- Access to an Employee Wellness Program (ICAS). Providing free 24/7/365 counselling for you and your family in your household, as well as other health and wellbeing resources, provided by registered professionals.
- Exposure to latest industry technologies and standards in a fast paced, technologically advanced environment.
- A hybrid work environment that is linked to company policy (company policies may be adjusted as required to address market and other business demands over time).
- Lastly, a work environment that rivals the very best!
