Product Support
Job Description
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Description: As a Caterpillar Parts Operations Consultant within the EAME Distribution Division, you will work with our Cat Dealers based in Europe, Africa, the Middle East, and Eurasia, as well as with our global Caterpillar Product Support & Logistics Division. In this role, you will ensure that the right parts are available for our customers at the right time and place, supporting our company's Services Growth strategy and Caterpillar brand promise. You will lead Cat Dealers capabilities improvement initiatives related to parts distribution & logistics, inventory management, order management, supply chain management, and sales & operations planning (Dealer Forward Planning).
EAME Distributions mission is to deliver superior customer experience, profitable market leadership and services growth through industry-best distribution performance. We provide governance and administration of Cat dealers across Europe, Africa, the Middle East, and Eurasia.
Key Responsibilities
- Parts Excellence: Implement the Parts Excellence Program through assessments with Cat dealers. Maintain global consistency in parts operations metrics and attributes.
- Parts Operations Analytics: Use data and KPIs to interpret market insights and lead change. Coordinate analytical work to solve problems.
- Aftermarket Business Acumen: Collaborate with Aftermarket sales teams to inform Cat's Inventory Management team about future market events. Plan to improve parts availability & dealer profitability.
- Project Management: Lead project teams to support improvements identified through the Parts Excellence Program, using process improvement methodologies.
- Bachelors degree as a minimum.
- 3 to 6 years of prior experience in Parts distribution & logistics, inventory management, order management, supply chain management, or sales & operations planning (S&OP).
- Industry knowledge such as mining, construction, energy & transportation (E&T), or fast-moving consumer goods (FMCG). Understanding of dealer or reseller service organizations and processes.
- Advanced Data Analysis Skills & experience with ERP systems: Proficiency in data analysis tools and software (eg. excel, SQL, Python, or R), to analyze large datasets and derive actionable insights.
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Level Working Knowledge:
- Communicates the importance of customer needs/expectations and commits to resolving them.
- Researches and verifies customer needs and expectations.
- Solicits customer satisfaction feedback and acts on improvement opportunities.
- Helps link organizational objectives to customer needs and expectations.
- Meets regularly with customers to understand their wants, needs and expectations.
- Collaborating : Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
- Level Working Knowledge:
- Demonstrates experience participating in productive collaborative processes.
- Under guidance, initiates collaborative meetings.
- Assists in communicating shared goals with diverse groups and parties.
- Helps promote collaboration across generations, functions, regions, and levels.
- Helps solve business problems and meet business goals through collaborative processes.
- Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Level Extensive Experience:
- Ensures capture of lessons to be learned from a problem-solving effort.
- Organizes potential problem solvers and leads problem resolution efforts.
- Uses varying problem-solving approaches and techniques as appropriate.
- Contributes to standard practices for problem-solving approaches, tools, and processes.
- Analyzes and synthesizes information and devises alternative resolution strategies.
- Develops successful resolutions to critical or wide-impact problems.
- Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Level Working Knowledge:
- Applies an assigned technique for critical thinking in a decision-making process.
- Identifies, obtains, and organizes relevant data and ideas.
- Participates in documenting data, ideas, players, stakeholders, and processes.
- Recognizes, clarifies, and prioritizes concerns.
- Assists in assessing risks, benefits and consideration of alternatives.
From day one, youre set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company.
You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, its important to do work that matters.
Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, weve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Additional Information
Caterpillar is an Equal Opportunity Employer and considers applicants for all positions. Caterpillar commits itself to the realization of employment equity goals as envisaged in the South-African Employment Equity Act and policies relating to workplace equality. Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit
https://www.caterpillar.com/en/careers/why-caterpillar.html
Caterpillar takes data privacy seriously and is committed to compliance with The Protection Of Personal Information Act in South Africa. Candidate Cvs are used for the limited purpose of evaluating suitability for this job role and deleted from our database when it is no longer needed for the purpose as soon as it is practicable. For more information on Caterpillars privacy practices, please visit our Global Data Privacy Statement
Posting Dates
September 26, 2024 - October 9, 2024
Caterpillar is an Equal Opportunity Employer (EEO).
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