What You Will Do
The main purpose of the job is Sale of parts, liaison with customers and H&S Coordination.
Reporting: Regional Manager Retail Central.
Job Objectives
- Client liaison Build good relationship between Company and Customer
- Ensure zero customer complaints.
- Receive sales order from client.
- Timeous processing of parts sales.
- Preparation of quotes and invoices.
- Quotes, customer orders & invoices are correctly filed at all times.
- Ordering urgent orders from central warehouse.
- Invoice register up to date at all times.
- Distributing back order parts to relevant customer.
- Parts catalogue up to date at all times.
- Monitoring delivery and collection of parts to customers.
- Monitoring picking of customer invoices.
- Follow up on V.O.R orders from customers and give feedback.
- Filing of quotes, customer orders and invoices.
- Control of invoice register.
- Assisting with stock take procedures.
- Overtime and Standby.
- Updating and maintenance on all Parts Catalogues.
- Achieve Sales Targets/ KPIs.
- Assisting in all parts operations where requested.
- Create and maintain Customer Base.
- Daily follow-up on customers.
- Obtaining of new customers.
- Compliance to ISO 9001 and Safety
- All process in your area of responsibility are following ISO standard.
- Ensure the safety process are followed.
- Ensure the Safety Act and Regulation is adhered to.
- Provide assistance to Warehouse Supervisor/Controller when required.
- Perform costing of job cards.
- Expectations:
- The Parts Salesperson is responsible to maintain process within the Parts Department:
- To meet the set business goals within the Department.
- Ensure optimal customer satisfaction.
- To manage his actions and business dealings according to the Volvo Way.
- To utilise available systems to achieve optimal business performance.
- To raise awareness of the Volvo brand and promote the brand image.
- The job holder can expect adequate resources, objectives, professional guidance and support.
- Volvo provide guidelines in terms of the Volvo Culture and Leadership the Volvo Way.
- Matric.
- Computer Literate.
- Technical background would be an advantage.
- Previous experience in a Parts Retail environment.
- Customer focused.
- Good communication.
- Attention to detail.
- Work well under pressure.
- Good administrative ability.
- Take initiative.
- Team player.
- Honesty and integrity.
Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.
Last Application Date: 12 August 2024.
We value your data privacy and therefore do not accept applications via mail.
Who We Are And What We Believe In
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100, 000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the groups leading brands and entities.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
