Posted on: 17 August 2023
ID 880891

Patient Experience Officer

Mediclinic is an international private healthcare services group, founded in South Africa in 1983, with divisions in Switzerland, Southern Africa (South Africa and Namibia) and the United Arab Emirates.

The Group is focused on providing specialist-orientated, multidisciplinary services across the continuum of care in such a way that the Group will be regarded as the most respected and trusted provider of healthcare services by patients, medical practitioners, funders and regulators of healthcare in each of its markets.

MAIN PURPOSE OF JOB

To evaluate and enhance patients experience to improve on health outcomes and reduce readmission rates

KEY RESPONSIBILITY AREAS

Coordinate patient experience

Manage patients complaints

Assist with marketing and public relations

Assist with events coordination

Provide relevant office administration functions

Required Education

ESSENTIAL EDUCATION: Grade 12

DESIRED EDUCATION: Marketing or Public Relations diploma or social services/psychology training

Required Experience

ESSENTIAL MINIMUM EXPERIENCE: 2 years experience in a client services environment

DESIRED EXPERIENCE: Experience within the healthcare environment

Required Job Skills And Knowledge
  • Budget and cost control principles
  • Competent in using Microsoft Office (Outlook, Word, Excel and PowerPoint)
  • The utilisation and application of Patient Experience related Administration Systems (e.g. Patient Experience Index)
  • Understanding of the Mediclinic Patient Journey
  • Knowledge and application of Mediclinic Patient Experience Policies and Procedures
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