About The Position
Overall management of the Relationship Management (RM) consultants/team, in order to achieve set and agreed targets, through the development of new and nurturing of existing, professional relationships with merchants, identified and earmarked for the RM environment
Management & control of the RM environment in accordance with the related compliance, legislation, internal & external policies, scheme rules and procedures, to ensure that sales, up-selling, product and operational risks are managed, controlled and maintained
About You
Youd love working with us If you thrive working in a fast-paced environment helping meet the demands of our rapid growth.
Youll fit in perfectly with our culture if you:
- Get energized by a fast-paced environment
- Cherish a good work-life balance
- Are adaptable and dont mind a bit of chaos now and again
- Regard collaboration as an essential part of getting the job done
- Pride yourself as being a self-starter who doesnt lack motivation
- Dont need to be micromanaged
- Take feedback well and use it for self-improvement
- Welcome change and new ideas
- Value the importance of diversity
Key Responsibilities
Profit & Revenue Management:
- Devise, agree, implement and execute the agreed strategy and business plan for the environment/team
- Develop a financial framework to cross & up-sell to the identified and earmarked merchants across the organisations capability set of products, benefits and services
- Develop and maintain solid relationships with the merchants identified and earmarked to reside in this environment
- Manage and ensure the RM Consultants achieve targets, through strategic, cross and up-selling initiatives and approaches - further track, monitor and control their activities and performance
- Achieve, personal set and agreed sales targets, in order to improve bottom-line revenue
- Ensure on-going strategic initiatives are continuously and correctly interpreted, evaluated and implemented in the maintenance and effectiveness of the RM environment
- Have a clear, solid understanding of the organisations product, benefits and service offerings
- Present/provide the targeted/earmarked merchant base with the correct and most suitable solution and/or benefit(s), in order to meet their e-Commerce needs and requirements
- Interpret merchant product requirements and timeously address and resolve merchant queries
- Implement and maintain applicable company policies, procedures and guidelines to ensure the optimal functioning and target achievements of the RM Consultant(s) & Sales environment, overall
- Ensure streamlined workflow of daily administrative, sales & relationship management tasks
- Co-ordinate & consolidate regular and ad-hoc MIS on performance & targets
- Focus on continuous improvement of manual processes and apply technology, wherever possible
- Monitor and manage agreed deliverables, output and performance of the RM Consultants (sub-ordinates)
- Develop, promote and facilitate on-going training, cross-training and-up-skilling of the team foster a climate of continuous learning
- Prepare and sign-off Personal Development Plans (PDPs) and take ownership of own career development
- Conduct quarterly performance appraisals and apply disciplinary procedures, if and when required
- Manage team administration, i.e. leave requests, roster management, sales tasks and reporting
- Acknowledge and reward exceptional performance and target achievementsGovernance & Compliance:
- Review and update all Relationship management and Sales related documents/templates regularly
- Ensure that all RM/Sales related, including reputational risks are managed, adhered to
- Further adhere to relative legislation and regulatory requirements
- Ensure related and applicable product and operational risks are maintained and controlled
- Stay abreast of Compliance requirements, Consumer Protection Act, AML, etc
- Foster mutual beneficial relationship with internal and external stakeholders
- Engage with Marketing on leads, pipeline generation/improvement and marketing initiatives via the different and available medias
- Responsible for daily workflow, co-ordination and SLA management between the consultants/team and stakeholders
- Continuously share and present Product & Marketing with merchant requirements and needs
- Accompany and support RM Consultants during existing and new merchant visits
- Grade 12 or equivalent (essential)
- Degree or Diploma in a Business Sales related field/environment (beneficial)
- 5 years Management/Supervision experience (essential)
- 5 years RM & Sales experience (essential)
- 5 10 years in the e-Commerce & Payments industry, preferably with acquiring & issuing experience
- Strategic thinker, objective & deadline driven
- Strong business acumen & Influence behaviour
- Relationship Management, negotiation & networking skills
- Understand sales & target dynamics
PayFast was founded in 2007 and has grown into one of South Africas leading online payment gateways. The DPO Group, which includes DPO Africa, PayGate, PayFast and SiD Instant EFT, is the largest and the fastest-growing African payment service provider, operating in 21 countries and working with more than 60, 000 active merchants across the continent. In 2021, DPO Group was acquired by Network International. Our combined resources and expertise are benefiting merchants and online shoppers looking to accept digital payments through as many different channels as possible.
What we offer
- Company pension
- 21 days annual leave
- Study leave
- Celebrate your cake day with special birthday leave
- Great company culture
- Access to learning and development
- Onsite Barista, fueling your coffee needs
- And a whole lot more
- As soon as humanly possible (but we are willing to wait for the perfect candidate).
- If this sounds like a role that you would flourish in, please apply now.
