With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
An exciting contract opportunity has become available within CIB Payments for a Payments Processor (TRI). In this role you will provide an outstanding dedicated and relationship based client experience to all Wholesale banking and Retail banking clients. You will also respond to customer enquiries and provide an in-depth solution based support. This role includes various aspects of voice and face to face advice, as well as a pro-active approach to supporting the client needs holistically.
Job Description
Key Accountabilities
- Provide superior customer service and support to all Wholesale banking and Retail banking clients aligned to Coverage segments and portfolios in respect of rendering a consultative support role to their portfolio of clients.
- Efficiently deliver and ensure continuation of service by applying specialist knowledge for problem solving and advice for prevention and continuous improvement to ensure existing process, methods and systems integrity.
- Take a practical step-by-step approach to problem solving and improvement through the application of specialist knowledge and team activity.
- Remain alert and report real or potential risks identified from customer queries and assist with system testing.
- Be familiar with all risk management and compliance processes and procedures relating to Wholesale and Retail Products, Services and Solutions.
- Maintain and continuously look for opportunities to further develop skills and knowledge base
- NQF Level 4/5; Grade 12
- Minimum 2 years General Banking experience
- Minimum 1 years in a Customer Service and Support role
- Understanding of the MT103, MT202, MT202COV, MT910, MT199 SWIFT messages and related SWIFT standards.
- Understating of EXCON BOP reporting for international payments(incoming cross boarder payments)
- Clear understanding of the service center support methodology
- Exceptional Client Servicing Skills
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
