Payments Administrator

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The Department

We are a dynamic and diverse group of individuals working together in a fast-paced environment, with the sole aim of providing accurate and useful financial information. As the finance department, we deliver timeously to the senior management and shareholders of the organisation, to assist with their decision-making processes in driving the business.

Purpose Of The Role

The purpose of the Payments Administrator is to process player cash-ins and payments, as well as offer support to the business in this regard. This position reports to the Payments Team Lead. As the Payments department, we have a relentless focus on getting our player withdrawals paid in the fastest, most convenient and secure manner.

Duties Will Include, But Not Limited To

• Generate, review and allocate player cash-ins, according to business rules
• Create, submit and finalize payment batches
• Reconcile all aspects of the cash-in cycle (internally and with payment processors)
• Report on and manage exception items
• Take responsibility for outstanding tickets (e.g. Cash-ins and payments)
• Liaise with regions and other departments regarding withdrawals
• Action daily withdrawal reports
• Monitor and administer merchant accounts
• Analyze and adjust business rules
• Query resolution internal and payment processors
• Day-to-Day duties as delegated by management
• Any other ad hoc and related duties and or responsibilities

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Essential Criteria

• Demonstrates consistent behaviour aligned to the Organizational Culture
• Minimum 12 months experience within Digital Outsource Services
• Consistently meeting KPIs for the last 3 months
• Willing to work rotational shifts

Desirable Criteria

• Previous Finance or Payments experience
• Full knowledge and understanding of MGS Back Office systems & technology
• Working knowledge of Excel spreadsheets and formulas

Person Specifications

• Organisation and Planning
• Problem solving
• Communication
• Accountability
• Decision making
• Team player
• Priority setting
• Initiative
• Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
• Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!