Key Responsibilities:
- Providing exiting employees, who are Fund members, with Retirement Options Counselling and information upon request
- Calculation and distribution of Retirement Projections upon member request
- Engage members reaching normal and planned Retirement age to initiate the process
- Maintaining an audit trail of all interactions with members using the relevant systems and processes
- Providing employees or dependents with the necessary Funeral claim documentation and prompt process of the Funeral Claim upon receipt of the necessary documentation and information
- Ensuring prompt and regular follow ups on all claims with the relevant stakeholders in order to ensure seamless claims process
- Collation, vetting and retention of all the supporting documentation on the members record
- Ensure timeous correspondence with the relevant member within SLA.
- Submitting the claim to the Fund administrator according to legislation such as the Pension Funds Act and/or relevant legislation
- Timeous and accurate electronic claim submission via the Fund administrators administration system
- The prompt attention and resolution of member queries related to the Retirement Fund, death, disability and funeral in RSA and ROA
- Continuous focus on process improvement and efficiencies as well as identifying risks and provide possible solutions to correct and mitigate possible risks
- Ensure the relevant process reports are completed and current in line with the relevant departmental SLA
- Ad hoc duties and projects aligned to departmental KPAs
- Matric
- 3-4 years Administration experience
- 2 years Retirement benefit counselling and Funeral Claim processing
- Working knowledge of the Pension Funds Act
- English (essential), Afrikaans and/or African languages
- Experience working on or familiar with administration systems
- Good verbal and written communication skills
- Strong interpersonal and customer service skills
- A thorough, organised and methodical approach to work with the aim of meeting deadlines
- Good problem-solving and prioritization skills
- Good working knowledge of MS office (Outlook, Word and Excel (essential)
- Excellent administrative skills and exceptional accuracy and attention to detail
- Self-disciplined with the ability to work under pressure, independently and as part of a team
- Good numerical and analytical ability
- High adaptability, flexibility, resilience and agility
- Innovative thinking to identify process efficiencies and successfully implement measures to streamline processes
- Applies market and business insights in order to drive organisational objectives
- Effectively works with others to achieve shared goals
- Develops plans and prioritises initiatives that align to the organisational goals and objectives
- Assesses and improves the efficiency, effectiveness, and quality of various work processes
- Interprets and simplifies complex and contradictory information when resolving organisational problems
- Takes accountability and ensures others are held to account on agreed upon performance targets
- Readily takes on new challenges and opportunities with a sense of urgency and eagerness
- Conveys information and communicates ideas in a clear, concise and impactful manner
- Inspires trust and gains the confidence of others by displaying honesty and integrity
- Leverages new technology to enhance productivity, improve problem solving, and support business growth
About Us
Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. Were a purpose-led business, and on this team, youll share the pride of making an impact across a whole industry.
Were the designers, the makers, the shakers and the teams behind the scenes.
Are you with us?
Organization
The human resources team strive to create the best experience for all employees throughout the organisation, focusing on people and culture. This team is responsible for talent acquisition, on-boarding, performance management, development, career progression, employee relations and remuneration.
