People Experience Specialist

Were looking for a People Experience Specialist to be the primary contact for all of our employees and managers globally. This role will be part of a team supporting the queries relevant to People processes and policies and responsible for maintaining the People knowledge base. Collaborating globally on initiatives to continue scaling our people infrastructure, data accuracy and improving our employees journeys at Bolt. The ideal candidate would be a critical thinker with a growth mindset, and have a passion for delivering a great employee experience.

Your daily adventures will include :

• Serves as the main point of contact for employees and managers in regards People related queries
• Manages the intake in the People HelpDesk - observing the quality and timely responses to employees.
• Goes the extra mile to provide appropriate advice and great employee experience in every interaction.
• Is an ambassador of the People brand, communicates proactively and manages the adoption of the self service for employees and managers.
• Triages queries for speed resolution, understanding the main People processes, the culture and values of the organization.
• Ensure compliance to internal SLAs and turnaround times.
• Keeps track of frequently asked questions and identifies trends.
• Plays a pivotal role in communication across all stakeholders to create awareness.
• Creates content and maintains the knowledge base relevant.

What we are looking for :

• Customer service oriented
• Able to thrive in a rapidly-growing environment while maintaining integrity, confidentiality, and composure
• Confident, clear, and professional communication skills
• Knowledgeable in Workday HelpDesk, ticketing and knowledge base
• Working knowledge of general HR processes across Africa & Europe
• Agile and responsible, ability to manage competing priorities and deliver accordingly
• Attention to detail and data accuracy
• Experience in Ticketing management
• Experience in fast-paced tech-company