Manager, People Shared Service Centre

We are seeking a dynamic and experienced Manager for our Clients new People Shared Service Centre.

• A Hybrid role based in Durban, Cape Town or Johannesburg
• Up to R1, 080, 000.00per annum + benefits + bonus depending on experience.
• Relocation assistance offered to relocate to Umhlanga, equivalent to a months' basic salary
• Advanced Degree (MBA or Masters) in HR or related field is preferred.

About the Role:

This role is pivotal in overseeing the day-to-day operations of their HR Shared Services Centre, ensuring the efficient and accurate delivery of HR services to their employees. The ideal candidate will have a strong background in HR management, a passion for process optimisation, and a commitment to enhancing employee satisfaction, in a technology business preferred.

Capabilities Required

Education & Experience:

• Bachelors degree in Human Resources, Business Administration, or a related field.
• Advanced degree (MBA or Masters) in HR or related field is preferred.
• Deep understanding of job-related concepts with specialization in some areas.

Specific Knowledge:

• Comprehensive knowledge of HR practices, Labour Legislation, HR Information Systems, and Business Partnering Models.
• Proficiency in data visualization & analytics, analytical thinking, and attention to detail.
• Expertise in People Analytics.

Business Knowledge:

• Understanding of customer and product portfolios.
• Insight into business domain, strategy, and long-term objectives.
• Familiarity with People Strategy.

Key Responsibilities:

• Oversee the delivery of HR services, including benefits administration, employee data management, and HR inquiries, ensuring compliance with company policies and legal requirements.
• Analyse and streamline HR processes to improve efficiency, reduce costs, and enhance service quality.
• Develop and implement initiatives to enhance the employee experience and overall satisfaction.
• Ensure compliance with HR policies, legal requirements, and regulatory standards.
• Monitor and report on key performance metrics and service levels to identify areas for improvement.
• Collaborate with HR business partners, line managers, and other stakeholders to address service issues and support HR initiatives.
• Lead and participate in HR projects and initiatives, such as system implementations, process improvements, and policy updates.
• Workday, Taleo, iSims or similar subject matter expert experience is highly desirable.

Other Business Responsibilities:

Financials

• Manage team budget to align with strategy and ensure financial feasibility across projects.
• Contribute to the development of the departmental budget.

People Management & Development:

• Lead and drive a team of individual contributors with a focus on strategy delivery, setting clear direction and transparent expectations.
• Foster a culture that reflects the business values and achieves/exceeds KPIs.

Innovation:

• Research technological, legislative, compliance, and governance developments to stay abreast of changes and provide insights on their impact.
• Ensure understanding and adoption of best-in-class HR practices.

Benefits:

• Competitive salary package.
• Comprehensive benefits.
• Performance-based bonus.
• Hybrid working model for work-life balance.

How to Apply: If you are a strategic thinker with a passion for HR excellence and a drive to enhance employee satisfaction, we would love to hear from you. Please apply ASAP.

Join our clients and be a part of a team that values innovation, collaboration, and continuous improvement!