The department's aim is to work closely with the Business to help them understand performance data and provide insight. To support continuous improvement in all aspects of the business.
The role will include requirements gathering and building of new Reporting for Operations related to the collections performance and query management for our clients. You will then support the continuous improvement of all KPIs to ensure performance standards are of a high standard for each campaign. Working with both Operations and our clients you will look for opportunities to not only improve performance but to help support the Client with management of the contract.
In this role, you will work closely with Operations and finance. Helping build reporting that will support the business in all aspects of that area.
Role Requirements
- 2 Years experience in the capacity of a Performance Analyst or Data Analyst role
- Experience dealing with HR data and processes
- BPO experience desirable
- SQL and Power Bi experience is highly beneficial
- Effective communication skills (verbal, written, and presentation)
- Competent in the use of Microsoft Office
- Experience with presenting to Senior Management
- Experience running workshops and working with business stakeholders to devise appropriate reporting and dashboard formats
- Experience working closely with key operational stakeholders to understand the wider business objectives and how quality data solutions can make a positive impact
- Natural ability for staying ahead of trends
- Ability to function under pressure and maintain a positive can-do attitude
- Methodical approach, while understanding the importance of meeting deadlines
- Available to work on a flexible basis as operationally required
- Strong service-orientation
- Able to manage competing priorities and complete tasks within rigid deadlines
- Reliable and organized
- Self-motivated, take responsibility, and have a sense of pride in their work
- Demonstrated decision-making skills in a fast-paced, team environment
- Highly organized and methodical
- Ability to multitask and be resilient to change, resourceful
- Ability to communicate and work effectively with stakeholders on all levels
- Uses initiative/judgment
- Strong team player
- You will be required to build new reporting in Power Bi for the Operations team to support with day to day management of your campaigns.
- You will consult with stakeholders, find patterns and trends, highlight potential issues, and make recommendations for improvements.
- You will work with a range of tools, predominantly Power BI, Excel, and PowerPoint, to produce complex but easy-to-understand dashboards and reports.
- You will also need to be comfortable and capable of presenting your findings to senior management, on a one-to-one or group basis.
Our business revolves around Business Process Outsourcing we help run businesses more effectively and efficiently by taking responsibility for various processes.
At Sigma, we believe in serving people and changing lives. Through a diverse and inclusive service offering and partner network, we believe that whatever your need, we have a solution for you. Our business is to be there for your business when it matters most.
Sigma is part of the Digicall Group which is a preferred service partner providing a range of services in diverse segments such as contact centre management, insurance claims administration, claims assessment and adjudication, supply chain management, and tailor-made bespoke solutions which meet customer demands in a responsible, cost-effective, and sustainable way.
Our Values
Sigma has created four Core Values that the business and all employees stand by, they help drive our behaviors and what our brand stands for.
- Always Learning because the more we learn the more we achieve
- Always Adapting because flexibility creates opportunity
- Always Together because we are part of our community, not apart from our community
- Always Better because we do more
