Reference Number MMH240704-17
Job Title Personal Assistant
Position Type Permanent
Role Family Administration
Cluster Brand and Corporate Affairs
Remote Opportunity Some of the time
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Centurion/Sandton
Introduction
Through our client-facing brands Metropolitan and Momentum, with Momentum Multiply (our wellness and lifestyle rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.
We help people grow their savings, protect what matters to them and invest for the future. We help companies and organizations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilizing new platforms, Momentum Metropolitan provides practical financial solutions for people, communities, and businesses.
Visit us at www.momentummetropolitan.co.za
Role Purpose
To ensure the smooth running of the marketing team and the business by providing effective administrative assistance to the Group Marketing Exco member and Manco team.
Requirements
- Grade 12 or equivalent qualification.
- Office administration, secretarial, or equivalent qualification.
- 56 years' relevant experience.
- Exposure to supporting a manager or team.
- Experience supporting a marketing team (desirable).
- Exposure to the insurance industry (desirable).
Internal Process
- Proactively manage, coordinate, and maintain the diary of the line manager.
- Coordinate all aspects of meetings, workshops, and functions (venue logistics, catering) according to the manager's requirements, and within budget parameters.
- Administrative support for meetings and workshops (collate, compile, and distribute agendas, presentations, and minutes within agreed timeframes).
- Manage travel arrangements for the manager according to agreed business processes and budget parameters.
- Manage incoming calls and correspondence (paper and electronic), responding independently where possible and in line with authorised judgement.
- Order and control refreshments, office supplies, and equipment, ensuring enough stock is always available, in line with budget parameters.
- Ensure files (paper and electronic) are kept in order and easily accessible by the manager.
- Prepare and check invoices and arrange for payments to ensure adherence to requirements and service level agreements, together with the Finance & Operations Manager.
- Ensure office equipment is regularly maintained by relevant service providers.
- Monitor and respond to incoming communication on behalf of the line manager, where appropriate, ensuring efficiency and a timely response.
- Escalate faults and other housekeeping issues with the relevant service provider and ensure queries are resolved within agreed service level agreements.
- Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislative knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.
- Manage and reconcile expenses in line with the allocated budget and within defined policy guidelines.
- Contribute to the financial planning process within area.
- Identify opportunities to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
Skills
- Confidentiality.
- Proactivity and a hunger to learn and develop.
- Detail orientation.
- Speed of action.
- Strong verbal and written communication skills.
- Problem-solving skills.
- Planning and organising skills.
- Interpersonal skills.
- Professionalism.
- Typing skills.
- Relevant business system (preferred).
- Computer literacy.
- Expert level for Microsoft Office
- Budget management
