American Holidays (www.americanholidays.com) is a North America specialist travel provider operating for over 40 years in the Irish, Northern Irish and UK B2C and B2B markets. Our customers are at the heart of what we do, and we are passionate about inspiring their next holiday adventure. With offices in Dublin and Belfast we offer a wide range of holiday experiences from beaches, city breaks, fly drives and road trips, escorted tours, and cruises.
Summary:
American Holidays are looking for a full time Personal Travel Planner to join their expanding sales team in Cape Town! This role is ideal for someone who is enthusiastic and looking for a new challenge in an exciting industry. Also someone who is focused to accomplish goals, results driven, resilient, and confident with the ability to establish a rapport and build relationships with customers and colleagues.
What You Will Be Doing:
- Plan and create tailormade itineraries based on the customers requirements
- Deliver exceptional service to customers providing a prompt response to queries, develop relationships and making appropriate recommendations
- Answer inbound calls, emails and leads from prospective customers in an efficient manor
- Proactively follow up with prospective customers by conducting outbound communication (phone and email) overcoming obstacles and converting leads into sales as we well as identifying new opportunities by upselling
- Working toward sales targets with incentives
- Maintain a strong awareness of the current product offering and develop that knowledge through self-development as well as opportunities to attend educational trips to our destinations
- Work closely with other departments
- Ownership and Accountability of own quality of work to minimise risk of errors
- Provide feedback to team leaders on customers/market/ any relevant information affecting conversion.
- Share knowledge among the team - feedback and present from trips
- A passion for travel
- Proven experience working as Travel Agent or Tour Operator using a GDS
- Track record of exceeding sales and service targets
- Highly motivated
- Excellent communication skills, building strong relationships
- Ability to work well under pressure meeting business targets
- Strong focus striving to exceed customer expectations
- Commercial awareness with excellent attention to detail
- Pro-active problem solver
- Take ownership of own performance and development
- Confident, self-motivated and excellent collaborator
- Ability to be flexible supporting business events, evenings, weekends and bank holidays
- An understanding of a sales call centre and retail environment
- A valid passport and the ability to travel abroad when required by the business
- Competitive Salary
- Flexible working hours, including working from home / hybrid working
- Career progression opportunities through comprehensive training and development
- Opportunity to join the extensive Travelopia Group (www.travelopia.com), the worlds leader in specialist travel brands
Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.
