The incumbent will be responsible for a profitable and professional cleaning, hygiene, and pest service to ensure client satisfaction and retention of business whilst upholding the Companys policies and procedures.
Education And Experience Required
- Matric / Grade 12
- At least 5 years experience in a service industry
- At least 5 years management experience
- A good understanding of budgeting and profit & loss accounts
- Exposure to industrial relations on a shop floor level
- A good working knowledge of HSE
- Experience in the cleaning, hygiene industry will be advantageous
- Excellent interpersonal and leadership skills
- Sound administration skills
- Ability to adapt to a changing environment and priorities effectively
- Ability to work flexible hours when required
- Valid drivers license
- Own car essential
- Excellent customer services skills
- Excellent communication skills
- Presentation skills
- Financial Acumen
- Report writing
- Leadership Skills
- People Management Skills
- Consequence management
- Results orientation
- Driven, self-motivated
- Problem solving skills
- Negotiation Skills
- Authorize monthly wages and approval of all input documents, new engagements, terminations and pay
- Manage Unit/Area Managers to ensure operational issues relevant to the business are resolved
- Manage profit centres to ensure profitability, sustainability, and secure future business
- Ensure contractual obligations are met and manage contracts within Service Level Agreements
- Manage and support diverse teams to ensure realisation of strategic goals
- Facilitate training and development of Area Managers in order to improve service offerings and maintain
- Ensure labour force planning is adequately done and managed in relation to budget
- Ensure costs and expenditure, within region, are tightly managed and accounted for
- Ensure fixed and other assets are managed and regularly audited
- Manage and exceed client expectations in line with statutory Health, Safety and Environmental policies
- Accurately manage all the financials of the business
- Attend all relevant meetings with clients and management teams and minute meetings to circulate
- Conduct regular risk assessments of the various sites/facility
- Regularly meet with the client to ensure success of cleaning, hygiene and pest contract
- Keep clients up to date in relation to progress made or areas of concerns
- Continuously build the relationship with the client
- Must have the ability to engage with union officials at the highest level
- Driver's License
- This is a highly pressurized environment with long hours
