Key Performance Areas Include
INDIVIDUAL
- Dispensing
- Pharmacy administration
- Housekeeping
- Stock control
- Customer service
- Sales
- Compliance
- Marketing campaigns
- Operational work planning.
- Priority setting and scheduling of staff.
- Operational performance monitoring.
- People and enabling capacity management/Resourcing.
- Manage cross-functional relationships e.g. with Prescribers, Suppliers, Head Office, Store manager, Cash office.
- Resolve escalated operational issues.
- Budget management.
- Developing and tutoring staff, interns, and assistants.
- Motivate and discipline the team.