Bench/Field Service Technician

Job Title
Bench/Field Service Technician

Job Description

Job title:
Bench/Field Service Technician

Job Description:
As a Bench/ Field Service technician you will perform the day-to-day Bench facility activities, bench servicing and repair of the Patient Care and Monitoring Solutions / Ultrasound medical equipment. This role does not exclude any aspect of product field support perform client-site servicing, repair and/or installation of company product(s)

Your role:

• Primary function consists of equipment bench repairs in the workshop, this includes Corrective and Preventative Maintenance, Field Change Orders and Predelivery Testing of equipment.
• Serves as secondary customer contact on technical and service-related problems.
• Operates relatively autonomous within procedures, methods and techniques.
• Establish positive customer experiences and relationships, proactively communicating with customers to build satisfaction, credibility and trust; owning the customer experience by communicating effectively, understanding/setting customer expectations; and projecting a sense of urgency to achieve the customers expectations.
• Perform all administrative duties in a complete manner within prescribed standards, policies and guidelines.
• Assisting in the field when needed with Corrective and Preventative Maintenance, Field Change Orders and Installation

As a Bench / Field Service Technician you will - be a team member of Healths Systems SD RSA Workbench and reporting to Field Service Engineer team lead

You will have an opportunity to develop your technical skills in a multinational set up while working in a hybrid model.

A career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about benefits in your region.

You are the right fit if;

• Matric / Grade 12 or SAQA accredited Equivalent or 3 year Degree in Electrical Engineering
• 1 - 2 years experience in a Bench Repair, or technical repair role
• Fluent in English, verbal and written in addition to local language
• Experience in performing Corrective Maintenance and Planned Maintenance on Patient Monitoring equipment
• Understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions
• Ability to Read and interpret schematics
• Understand and apply troubleshooting process to identify root cause(s) of system problems and create clear plan for resolution.
• The candidate must be willing to travel and attend equipment training when required.

Employment Equity
The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Only apply for this role if you are a South African Citizen by birth or Naturalization prior to the 27 April 1994

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If youre interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.