service and maximum safety and security, communicating any hazards to Management immediately.
KEY FOCUS AREAS
- Provide luggage services as directed and required.
- Report any maintenance issues (such as faulty lights in guest areas or on the walkways) immediately.
- Maintain contact with the other Porter and/or Security team members at all times and as required.
- Assist with the set-up of meals or fire places as required.
- Assist with monitoring telephone calls to the propertys switchboard if required.
- Perform wake up calls and luggage services as required.
- Maintain all issued equipment (such as flash lights and radios) as directed and report any faults and defects to Management immediately.
- Assist with Night Porter duties as trained and required.
- Sound knowledge of the applicable / relevant property and company procedures for the department, with specific focus on Fire, Hygiene, Health & Safety.
- First Aid Level 1, Snake & Venom, and Basic Fire Fighting qualification.
- Experience with the highest level of customer service in a luxury environment.
- In depth knowledge of all cleaning products used.
- Knowledge on the operation of in-room equipment and appliances.
- Knowledge of all MORE properties and all activities offered.
- Knowledge of all departments/operations of your property.
EFFECTIVE DATE May 2024
