Front Office Creative (Porter)

Primary Objective Of Position

The Hotel Porter is responsible for providing exceptional guest service by assisting guests with their luggage, offering information, and ensuring smooth arrivals and departures. As a key part of the front office team, the porter enhances guest satisfaction by ensuring a welcoming and accommodating experience throughout their stay.

Key Responsibilities:

• Guest Assistance:
• Greet guests warmly upon arrival and departure.
• Assist guests with their luggage, including transporting bags to and from rooms and vehicles.
• Escort guests to their rooms, explaining room amenities and hotel services.
• Offer directions and information about local attractions, transportation, and hotel facilities.
• Luggage Management:
• Safely store and retrieve luggage in the luggage room.
• Tag and record luggage for guests leaving or arriving before check-in.
• Assist with the loading and unloading of luggage for group arrivals, VIPs, and event guests.
• Valet and Parking Assistance:
• Assist with parking and retrieving guest vehicles as required.
• Coordinate with the valet service to ensure efficient handling of guest vehicles.
• Room Setup and Special Requests:
• Assist with delivering items to guest rooms (e.g., extra pillows, rollaway beds, room service).
• Arrange for special room setups based on guest requests (e.g., honeymoon suites, VIP amenities).
• Assist housekeeping and maintenance by reporting any room issues or guest concerns.
• General Hotel Support:
• Assist with managing the lobby area, keeping it clean and organized.
• Assist the front desk during busy periods by answering phones or performing light administrative tasks.
• Provide guests with umbrellas, strollers, or wheelchairs if needed.
• Assist with emergency evacuations and follow hotel safety protocols.

Qualifications and Skills:

• Education:
• High school diploma or equivalent preferred.
• Experience:
• Previous experience in a similar role in hospitality or customer service is advantageous.
• Skills:
• Strong communication and interpersonal skills.
• Physical stamina for lifting heavy items and standing for extended periods.
• Ability to work well under pressure in a fast-paced environment.
• Knowledge of the local area and hotel services.
• Personal Qualities:
• Friendly, polite, and professional demeanor.
• Reliable and punctual.
• Positive attitude with a strong work ethic.
• Team-oriented with a focus on guest satisfaction.

Working Conditions:

• Must be able to lift and carry heavy luggage.
• Willingness to work shifts, including evenings, weekends, and holidays.
• Ability to work outdoors in various weather conditions when assisting with vehicles or luggage.

Performance Metrics:

• Guest feedback and satisfaction scores.
• Efficiency in handling luggage and guest requests.

SECURITY, HEALTH AND SAFETY

• Liaises with Security regarding any concerns.
• Is fully conversant with the hotels credit policy.
• Liaises with Security and MIC regarding lost and found objects.
• Ensures that all potential and real hazards are reported and removed immediately.
• Fully understands the hotels fire, emergency, and bomb procedures.
• Ensures that all employees within Hi-All work in a safe manner that does not harm or injure self or others.
• Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations.
• Anticipates possible and probable hazards and conditions and takes action to prevent them from happening.
• Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct is maintained.

Skills

positive

Physical stamina for heavy lifting

comunication skills