Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Information Technology (IT)
Management Level
Senior Associate
Job Description & Summary
A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Youll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
Our Information Technology Relationship Management team oversees our relationships with vendors and resources that provide information technology operational services to PwC. As part of the team, youll support and assist in the development of internal systems and applications used by the PwC partners and staff in the various function areas.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
- Use feedback and reflection to develop self awareness, personal strengths and address development areas.
- Delegate to others to provide stretch opportunities, coaching them to deliver results.
- Demonstrate critical thinking and the ability to bring order to unstructured problems.
- Use a broad range of tools and techniques to extract insights from current industry or sector trends.
- Review your work and that of others for quality, accuracy and relevance.
- Know how and when to use tools available for a given situation and can explain the reasons for this choice.
- Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
- Use straightforward communication, in a structured way, when influencing and connecting with others.
- Able to read situations and modify behavior to build quality relationships.
- Uphold the firm's code of ethics and business conduct.
A portfolio analyst supports Portfolio Managers to establish and maintain the relationship between IT and the service lines. A Portfolio Analyst understands the business domain and processes, and provides technology guidance to ensure maximum return on investment (ROI) for IT business strategy requirements.
Portfolio management improves the ability of IT to articulate and meet the needs of the business. It creates a forum for ongoing, structured communication to achieve better alignment and integration of future services and achieve current business outcomes. This results in a greater understanding by IT of the business domain and a greater understanding by business of IT's capabilities and services. In turn, this results in realistic business expectations and provides a focal point for IT engagement.
A. JOB PROFILE
PRINCIPAL ACCOUNTABILITIES
Responsibilities include the following:
- Assessing new technology requests from business
- Analyse the structure of a business, how it uses technology and how its aligned with the firms strategic objectives
- Identify problems within business, including through using data modelling techniques
- Engage with stakeholders in the firm to understand the vision they want to achieve for their business units
- Formulate ways for business units to improve the realization and measurement of value
- Compilation of business cases for the Technology Investment Board where applicable
- Establish and maintain the relationship between business and IT
- Align business and IT strategies for enhanced productivity
- Work to communicate and understand concerns related to IT alignment
- Setup and management of client satisfaction surveys and the generation of insights from surveys for teams to implement
- Setup and facilitation of workshops and training sessions
- Obtain buy-in from internal and external stakeholders of the benefits of new technology or strategies
- Performing additional portfolio management tasks as the function develops
STAFF ORGANOGRAM
- Assisting in determining return on investment (ROI) on projects
- Assisting with existing vendor management
- Responsible for identifying staff skills training requirements where gaps exist
- No direct reports initially. Will be reviewed in future based on portfolio demand
- Reports to the AfricaTechnology senior manager (Portfolio Management Lead)
MINIMUM QUALIFICATIONS
EXPERIENCE
KEY KNOWLEDGE & SKILLS
- Diploma or Bachelors Degree in Commerce / Business Administration / Information Systems or similar.
- Business Relationship Management Professional certification (BRMP) advantageous
- Project management industry certification
- Additional Business Analyst certificate/diploma advantageous
- 2 - 3 years experience in consulting or portfolio management
- Strong interpersonal, communication and presentation skills.
- Good problem-solving, analytical, technical and numerical abilities.
- Experience working in ITIL-focused IT organisations
- Motivated individuals who are passionate about technology
- Able to evaluate technology trends in the market and identify risks and opportunities as applicable to supported services
- Able to perform product analysis and evaluation against specified business and technical requirements
- Excellent communication skills (both written and verbal)
- Ability to communicate technical information to internal staff and business users up to senior management level
- Effective presentation skills
- Analytical thinking e.g. analysing data trends and anomalies
- Logical reasoning e.g. problem solving ability
- Able to work independently on large projects and ensure delivery of precise and accurate work
- Proven experience with project management of multiple medium to large-sized projects and project pipeline management
- High level of commitment and strong work ethic
- Industry knowledge
- Able to identify risks and escalate issues
1. JOB PURPOSE
Why was the post created or what value does it add to the organization, i.e. one sentence to describe what is done, how it is done and why it is done.
2. PRINCIPAL ACCOUNTABILITIES (KPAS)
For which aspects are you responsible?
Brief statements which describe the major activities and contributions of this position and measures applied to determine performance.
3.DIMENSIONS (FINANCIAL)
Rand values e.g. budget. Unit measures i.e. number of clients/ disciplines/suppliers/projects/machines.
4. STAFF (PEOPLE MEASURES)
Number of immediate subordinates or number of employees your service supports and information and systems i.e. organization wide information services and support services.
5. ORGANOGRAM
Attach a chart of the Division/Department and circle your position.
6. MINIMUM QUALIFICATIONS AND EXPERIENCE
Minimum requirements to be successful in the position. Practical experience.
7. KEY KNOWLEDGE AND SKILLS
Professional/Technical Skills/Management Skills.
Business Case Requirements
If you're trying to motivate management to add an extra employee to your team, here are a few tips that could help:
1 Identify the need: Clearly articulate the need for an additional employee by outlining the tasks and responsibilities that are currently being handled by the team and why an extra employee is needed to improve efficiency and productivity.
- Assisting with discovery sessions for Digital Refresh programmes (how?) - Mapping stakeholders, developing product and service matrices, demand tasks? ROI/value/benefits tasks?
- Increased productivity - will allow portfolio managers to focus on strategic elements of the Digital Refresh programmes whilst the PfM Analyst can focus on agreed
4 Emphasize the long-term benefits: Explain how an additional employee could contribute to the team's growth and development over the long-term, and how it aligns with the company's strategic goals and objectives.
5 Offer alternative solutions: If adding an additional employee is not feasible, offer alternative solutions that could help address the workload, such as outsourcing, re-allocating tasks, or implementing new technologies.
6 Present a business case: Create a business case that outlines the benefits of adding an extra employee, including the return on investment (ROI) and the potential cost savings over time.
7 Collaborate with others: Work with other team members or departments to build a consensus for the need for an extra employee, and have them provide additional support for your request.
Overall, it's essential to be persuasive and strategic in your approach when trying to motivate management to add an extra employee to your team. By presenting a compelling case that addresses the company's needs and aligns with its goals, you can increase your chances of success.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Up to 20%
Available for Work Visa Sponsorship?
No
Government Clearance Required?
Yes
Job Posting End Date
April 12, 2023
