Pre-Owned Vehicle Sales Manager

Closing Date 2023/02/17

Reference Number MOT230213-10

Job Title Pre-Owned Vehicle Sales Manager

Branch/Department Renault Route 24 (Edenvale)

Job Type Classification Permanent

Location - Town / City Johannesburg

Location - Province/Area Gauteng

Location - Country South Africa

Job Description

Purpose

To plan, manage and monitor the implementation of pre-owned vehicle sales activities and processes in order to deliver on approved operational plans and to continuously enhance service delivery.

Specific Role Responsibilities

GENERIC JOB OUTPUTS

PROCESS AND GOVERNANCE

Contribute to the development of the appropriate strategy and set target within area of accountability.

Define standard operating procedures (SOP's).

Implement and manage end-to-end processes.

Manage all operational risk and risk mitigation initiatives.

Monitor and report on progress against operational plan and make adjustment where required.

Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.

Resolve problems with the necessary discretion and guidelines.

Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act.

Educate customers on products and services, ensuring retention of existing customers thereby improving sales, revenue and customer base.

Plan and organise sales outputs through assigning sales priorities and continuously reviewing and adapting targets and quality to achieve objectives and goals.

FINANCE

Manage financial activities in line with approved policies and procedures.

Manage, monitor and report on budget variances and provide solutions.

Ensure that the physical resources and equipment are managed in a manner that enhance cost effective utilisation.

CLIENT/CUSTOMER

Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.

Plan, manage and monitor processes to ensure customer service excellence.

Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for customer feedback and exceptional service delivery.

PEOPLE

Create an engaging, enabling and productive work climate aligned to the employee value proposition.

Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee

relations to ensure an optimal working environment.

Monitor and positively influence and manage change, and offer operational support where required.

Own and live up to company values. Manage teams within the context of defind processes, set required performance parameters and act as technical coach where required.

Qualifications And Experience

Minimum Experience

3-5 years experience in a similar environment

Minimum Qualification

Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04

Minimum Requirements

Industry legislative compliance/ knowledge.

Valid Drivers' License

Skills and Personal Attributes

Plannning, monitoring, evaluation and reporting

Product and Service Knowledge

Developing sales

Conflict Management

Manage personal work priorities and professional development