Precheck Officer (French Speaker)

CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application centers to process their Schengen visa applications.

We operate in 10 countries and welcome more than 250, 000 visa applicants annually.

As part of our development, we are looking to strengthen our Operations Department and are recruiting Precheck Officers looking for newchallenges within a dynamic, human-focused company.

Tasks

The Precheck Officer at Capago has the following objectives:

Review and verify travellers' documentation to ensure compliance with the Schengen EU

visa requirements ;

Provide an excellent customer experience to our applicants ;

Keep track of all actions done and help with continuous improvement.

The main responsibilities of the Precheck Officer are as follows:

Perform comprehensive checks on various types of documents, including passports,

visas, and supporting documents ;

Assess the authenticity, accuracy, and completeness of submitted documents, ensuring

they meet the specified criteria ;

Identify any inconsistencies, errors, or missing information in the documentation and

promptly communicating these issues to the concerned traveller;

Inform the applicants about the modifications to be done to their visa files in a

professional and timely manner, with diplomacy and kindness and answer all requests /

questions they may have;

Maintain proper documentation and records of verified documents for audit and

reference purposes ;

Collaborate with the Quality and Training Departments to identify areas for improvement in the document verification process and suggest necessary training or process enhancements.

Requirements

A high level of French is mandatory for this position.

Un haut niveau de Franais est requis pour ce poste.

The skills required for this position are:

Meticulous attention to detail and accuracy in your work ;

Ability to adapt to changing visa requirements and procedures ;

Proficient computer skills and the ability to work with document management

systems and databases ;

Understanding of the importance of data protection and privacy regulations,

especially in handling sensitive personal information and legal compliance.

Personal Skills

Excellent rigour skills ;
Organizational skills ;
Abilities to manage and prioritize multiple tasks within deadlines ;
Excellent interaction and interpersonal skills ;
Team player ;
High ethical standards.

This position is to fulfil in/at:

Cape Town CBD

Recruitment Process

We are committed to a fair and efficient recruitment process that allows us to select the best candidates while ensuring equal treatment for all applicants. Our entire recruitment process is conducted virtually and consists of the following steps:

Application Review:

Our HR team will review all submitted applications to ensure they meet the minimum qualifications and requirements for the position. Candidates whose applications align with the job requirements will proceed to the next stage.

Virtual Interview with HR (Nouna):

Shortlisted candidates will be invited to participate in a virtual interview with Nouna from our HR team. During this interview, Nouna will discuss your qualifications, experience, and motivations for joining our company. This is also an opportunity for you to learn more about our company culture and values.

Virtual Interview with Managers:

Successful candidates from the initial interview will advance to the second round of virtual interviews. In this stage, you will have a virtual interview with two managers from the department relevant to the position. The interview will focus on assessing your skills, competencies, and alignment with the team's goals.