Analyse, model and improve business and system to drive a better client experience and to optimise process efficiency and people productivity. This includes to research, design and develop best practice processes and procedures in the business. Collaborate with process owners and other stakeholders to identify new opportunities to automate and simplify processes. Develop innovative solutions to address process inefficiency or inadequate service delivery. Have an analytical bias and create monitoring dashboards and processes to enable functional operational management.
- Assist the organisation in identifying and quantifying opportunities and problems through the intelligent analysis of its processes, operational data, organisational design and strategy.
- Direct, execute and deliver the design and implementation of practical solutions using structured processes and project management disciplines.
- Prepare process designs to support proposals and projects to achieve desired business outcomes
- Design & measure key operational metrics and enable functional managers where needed with dashboards & measurement tools to drive operational productivity.
- BEng, Industrial
- Process Engineering encompassing analyses, design, monitoring and measuring
- Six Sigma Green belt, Black belt certified (advantageous)
- Any data analytics type qualifications will be an advantage
- 2-3 years hands on Process Engineering and/or Process Consulting and/or a data analytics and process insights
- Data analyses and analytics
- Process Methodologies (e.g. Six Sigma, Lean Engineering, Theory of Constraints, Design for X, CMMi, etc
- Is able to map and model process with various process modelling tools (e.g. Visio, ARIS, etc).
- Data analysis and analytics
- Comfort with data tools, data extraction, manipulation and analysis
- SQL / PowerBI or similar / PowerQuery knowledge an advantage
- Strong analytic and data bias to drive business monitoring, performance management and data-driven decisions
- Process optimization & digital transformation
- Strong technology knowledge
- CRM knowledge and experience will be an advantage (Dynamics365 / SalesForce)
- Strong analytic and data bias to drive monitoring and data-driven decisions
- Business Process Analysis and Design
- Business Architecture Analysis and Design
- Emerging Technology Monitoring
- Benefits Management Calculations of Project benefits and tracking thereof which includes understanding of NPV, ROI, CBA, and IRR.
Analyse business and system processes in line with business requirements to implement a business solution (Internal Process)
- Identify, investigate and analyse problems faced by business and product owners; propose documented solutions that fully address the business requirements needed to optimise the business.
- Have an analytical and data bias and create monitoring dashboards and processes to enable functional operational management.
- Collate and integrate various sources of data from various platforms across the value chain to elicit insights, drive measurement and enable analyses.
- Analyse and measure key operational data to elicit process and productivity insights.
- Help create and maintain functional KPI sets to drive sales and customer service performance of various functional areas.
- Collaborate with a diverse skillset of professionals including sales, IT, Business analysts, CX & UX, operational and actuarial to achieve business outcomes.
- Collaborate with stakeholders to document business process maps, business requirement definitions and business requirements specifications.
- Critically evaluate business processes in order to establish time and cost parameters and make innovative recommendations that will positively impact the business.
- Develop solutions that encompass the entire system (people, process and technology).
- Identify areas of user technical / system training and assist with roll-out plans.
- Contribute to the successful implementation of projects in order to achieve the business outcome.
- Assist in setting the research agenda by highlighting areas of concern and potential opportunities for improvement and optimisation.
- Communicate benefits, risks and innovations in area of specialisation.
- Conduct research and consolidate and collate information to serve as input to managerial reporting and decision making related to area of specialisation.
- Conduct research to obtain market intelligence to inform the development of new products and associated client services.
- Conduct surveys to assess the effectiveness of business processes and provide the results to assist in the identification of future improvements.
- Identify and analyse deficiencies, loopholes, etc. in operational processes and propose a way forward to effectively deal with them.
- Investigate and propose process optimisation opportunities in the context of best practice and improved operational efficiency to drive improved productivity and client experience.
- Build and maintain relationships with internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations.
- Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
- Positively influence and manage change and offer specialist support where required.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
- Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
- Take ownership for driving career development.
