Job Description
Job Purpose
Perform service requests (new business and/or after sales service) received from customers for and on behalf of Commercial DFA Agents and/or Tied Agents by processing transactions within Underwriting Guidelines criteria in order to provide an improved customer experience.
Job Objective
Service Delivery to ensure customer satisfaction
- Process and/or respond to all requests accurately as per requests received.
- Deal with all customers in a professional manner in strict accordance with Old Mutual Insure values and standards.
- Manage time and workloads to ensure that deadlines and targets are met.
- Demonstrate an excellent knowledge of the Alternative Distribution Channel products, services, claims process and retention criteria in order to offer exceptional service to the customer.
- Be personally responsible for reaching set targets.
- Provide customer services in line with quality and performance standards.
- Build positive customer relations and solve or escalate customer queries and complaints.
- Build and maintain excellent relationships with key internal external stakeholders.
- Grade 12.
- 2 3 years experience in Commercial Underwriting.
- FAIS Compliant (or studying towards compliance within 12 months) advantageous.
- Computer literate.
Education
Closing Date
31 December 2023
Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.
All prospective employees are required to disclose their vaccination status as part of the recruitment process.
Please refer to the Old Mutuals Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.
