Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
If so, this may be the opportunity youve been searching for!
In this role, you will be required to ensure that the associates are fully equipped to provide our clients with world class service.
The nature of your job is to keep abreast of Africa product and legislation changes which is to be communicated to associates utilising various platforms.
To thrive in this role, you will be required to provide solutions through investigation and identification which will keep things interesting and provide top-ranked training that will help to set our associates up for success! Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
a Little About Adp
We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. Weve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
What You'll Do
Prepare and deliver training content aligned to current payroll legislation and system changes for Associates.
What You Can Expect On a Typical Day
- Communicate product and legislation changes to associates accordingly
- Create platforms on which to engage associates on legislation and product queries
- Manage product updates through the development of communication plans, effectively liaise with relevant parties, test new software releases and assess the impact of updates on ADP payrolls and associates
- Create and update process guides for system use as well as updating the standard companies with any legislation or software changes
- Assist with client offboarding including purging of information and tax year end procedures including upliftment
- Address client escalations with regards to legislation and product issues
- Process a number of payrolls in order to identify system issues and understand the day-to-day challenges that Associates experience, thereby informing the development and execution of training interventions
- Process complex payrolls by understanding client needs and planning accordingly
- Coach new Associates through constant monitoring and evaluation during probation period
- Execute business continuity plans effectively and timeously
- Be involved in maintaining any business process improvements as and when rolled out
- You will need a finance (payroll) / human resource qualification or experience
- 5+ years payroll (preferable Sage300 and/or VIP Premier) on various Africa countries
- Comprehensive Knowledge of Africa payroll tax legislation
- Presentation Skills
- Advanced Communication Skills
- Confident
- Emotional Intelligence
- Experience in a Payroll Outsourcing environment will be advantageous.
- Knowledge of African countries statutory filing will be advantageous
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights
- Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences
- Grow your career in an agile, dynamic environment with plenty of opportunities to progress
- Continuously learn through ongoing training, development, and mentorship opportunities
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones
- Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another
- Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about
What are you waiting for? Apply today!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.
