Providing unparalleled expertise and local knowledge, our exceptional guides on the ground and teams in our worldwide offices have been crafting amazing travel experiences for years.
Our values of Bring Happiness, Take Responsibility, Be Ambitious, and Always Passionate, underpin the work that we do and act as a reminder of why we do, what we do. We are looking for people who can embrace and live our values daily.
Role Summary
We are looking for an enthusiastic Product Executive to join our busy Product Department. You will be supporting our team of Product Managers to deliver award-winning small-group adventure holidays. You will work in a specific region, under the mentorship of a Senior Product Manager, to help liaise with suppliers and internal teams to ensure our customers get the best possible experience. A passion for travel is essential and there will be opportunities for you to experience our product, meeting clients and suppliers. This role provides administrative support to several Product Managers - we are looking for someone with a proactive attitude who can contribute to the success of our team.
What you will be doing:
- Assist Product Managers with all aspects of planning, setting up, and running tours within a regional area.
- Support with day-to-day queries and tasks for your areas, acting as a key point of contact for overseas suppliers, Sales, and Operations.
- Monitor client feedback and liaise with overseas suppliers and our Customer Experience/Customer Services teams to ensure the very best experience for our customers.
- Assist Product Managers in the procurement process and preparing pricing documents.
- Ensure content is accurate and up to date with optimised destination and tour webpages.
- Sourcing images, videos, and general content for your areas for Marketing and Content teams.
- Supporting capacity management actions in line with the commercial team.
- Ensure the reservation system is up to date and accurate for your areas.
- Ensure contracts, PLI, and risk assessments are in place for all trips and filed accurately.
- Awareness of your markets and understanding of competitive offerings.
- Support the wider business with arrangements for staff travel & FAM trips.
- Ideally one year experience in the travel industry (Product/Sales/Operations).
- Attention to detail.
- Commercial awareness.
- Good written English and the ability to write content.
- Pro-active approach to work, a natural self-starter
- A passion for travel!
- Hybrid role - two days a week in the office.
Together we will cultivate a diverse, equitable, and inclusive environment, where all our people can thrive and are encouraged to be their unique selves. We are committing to implement meaningful change within our culture by increasing awareness of and counteracting unconscious bias, eradicating systemic barriers, embracing diversity, and engaging all employees in the process.
Our commitment to People, Places & Planet
Our People, Places & Planet plan works towards improving life through travel - for the places we visit on our adventures, the people we meet when there, and the planet that hosts us.
We believe people are happier and perform best when they are able to be their true selves, and that teams with varied strengths deliver better results.
Together we will cultivate a diverse, equitable, and inclusive environment, where everyone can thrive. We are committed to driving change through increasing awareness of, and counteracting unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.
