Product Manager

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Job Description

Department Summary

At Visa, the Digital Solutions team holds primary ownership and management of new Visa digital technology and capabilities including Visa Token Service, Visa Checkout or Visa Digital Commerce Program, Visa Developer Platform. They lead digital product commercialization programs in local markets by leading cross functional working groups, while ensuring client implementation projects progress in a structured and efficient manner through good coordination, planning and execution with Visa CEMEA sub-region teams and Global teams, cross-functional teams, technology developers, local partners, issuers, acquirers, merchants, and local regulators. The Digital Solutions team also work with partners and clients on the development of bespoke solutions for new use cases such as digital wallets, digital banks and fintechs.

Job Scope

This experienced Product Manager will be accountable for the delivery and success of digital program initiatives such as eCommerce or Digital Commerce, including Visa Digital Commerce Program Click to Pay, Card on File Tokenization, Visa Card enrollment Hub VCEH, 3DS and EMV 3DS across the SSA regions.

The successful candidate will work closely across the ecosystem, including issuing and acquiring banks, payment gateways and merchant partners to successfully commercialize Visas digital commerce capabilities. This includes having a deep technical product understanding, supporting product sales, and project managing implementations alongside cross-functional teams. The candidate will also showcase and evangelize Visas eCommerce and digital products vision with key external stakeholders to build awareness and demand.

In addition, the candidate will be accountable for the delivery and success of some key digital Solutions initiatives to execute Visas strategy to convert cash to card. This will be achieved by managing existing projects in the pipeline and helping develop new opportunities to meet Visas and clients objectives. The candidate will collaborate with the Product leads and coordinate between the client, vendors, and internal stakeholders to move the solution towards launch. In addition, the candidate will collaborate with the Product leads and Business Country teams BDs and MS&A to identify new opportunities based on the current clients priority pipeline.

Responsibilities

Support end-to-end product suite of Visas eCommerce and Digital Commerce capabilities, including but not limited to Visa Token Services, Visa Digital Commerce Program Secure Remote Commerce, 3DS and EMV 3DS across the SSA region

Identify and develop business opportunities for Visa Digital solutions to defend Visas market leadership and grow volume and activity on digital channels

Provide consulting and training to support client strategy and technical implementation of Visa digital solutions

Work with clients, service providers, Visa CEMEA Hub & Global Teams and regulators to ensure Visa Digital solutions to be interoperable with local industry practices

Lead technical product discussions including requirements, customer experience, security with a high level of independence

Work with clients to gather requirements, define solutions, and scope projects

Manage technical projects or programs to develop, track milestones and critical timelines, while coordinating cross-functional teams, coordinating communications, and managing issues and risks ensuring successful delivery

Support in business development conversations, help with product demos, and discuss proposition and benefits to client

Manage communication of program status across teams and external stakeholders, escalate issues as necessary. Remove roadblocks and keep processes progressing and running smoothly

Manage Performance tracking and data analysis and be able to put findings into actions.

Set and manage customer expectations with regard to feature and solution availability

Represent the voice of the customer to internal stakeholders

Strong client-facing communication skills and technical aptitude

Thrives in a fast paced and changing environment and effectively adapts to change

Key Knowledge Domains:

eCommerce and mCommerce

Tokenization

Card payment processing

Contactless payments

Enterprise project management methodology

Alternate payment systems a plus

Qualifications

8+ years industry experience

Bachelors degree or equivalent and MBA preferred

Good knowledge in multiple areas of Visas digital products including Visa Token Services and 3DS

Experience in digital product management and bringing new products to market

Experience in a structured project management environment

Team collaboration demonstrated by desire and willingness to share knowledge with a broader team, be receptive to new ideas and changes to the standard operational procedures

Strong analytical skills and documentation skills

Knowledge of bank card systems a strong plus

A problem solver with strong interpersonal, communication and stakeholder management skills

Proven ability to evangelize a vision

High familiarity for user experience across digital channels

Demonstrated experience in senior management level client engagement

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.