Yealink Experience Is Essential.
The Product Manager is responsible for both product planning and execution. This includes managing the product throughout the Product Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision. It includes working with technical, sales, marketing, and support to ensure revenue and customer satisfaction goals are met. The Product Managers job also includes ensuring that the product and marketing efforts support the companys overall strategy and goals.
Responsibiliies
- Understand and internalize/define the product vision, strategy and roadmap.
- Gather, manage, and prioritize market/customer requirements and the matching product unique selling points (USPs).
- Act as the customer advocate articulating the users and/or buyers needs.
- Works closely with technical, sales, marketing, and support to ensure business case and customer satisfaction goals are met.
- Has technical product knowledge or specific domain expertise.
- Is a market expert. Market expertise includes understanding the reasons customers purchase products. This includes a deep understanding of the competition, and how customers think of and buy your product. Product Managers need market research and competitive analysis skills to complete these tasks.
- Defines what to solve in the market needs document, where you articulate the valuable market problem youre solving along with priorities and justification for each part of the solution.
- Runs beta and pilot programs as well as regular reviews and checks with customers to ensure that the product meets the customer expectations.
- Act as the products leader within the company.
- Develops the business case for new products, improvements to existing products, and business ventures.
- Plan and supervise new product implementations/rollouts.
- Define and prioritize customer segments/markets for the product.
- Ultimate responsibility for product pricing and pricing policies.
- Define marketing strategy and plan for the product.
- Provide and continuously update product sales forecasts.
- Ultimate responsibility for Supplier relationship.
- Oversee supplier contract and/or target negotiations.
- Oversee that supplier required reports and/or requests and questions are attended to professionally and timeously.
- Present quarterly business reviews (QBR) to management and/or suppliers.
- Supervise, review, and approve purchase orders (POs).
- Supervise and provide relevant internal training.
- Supervise and/or provide customer training.
Internal training: During the first week of your employment, youll be presented with training plan designed to guide you through your on-the-job training experience.
Minimum Qualifications
- Matric/ Grade 12
- Relevant tertiary education
- Excel intermediate
- Demonstrated accuracy and attention to detail with numbers
- Product Management
- Attention to detail very important
- Understanding the Customer and their requirements
- Product Development
- Requirements Analysis
- Pricing
- Planning
- Competitive Analysis
- Sales Planning
- Inventory Control
- Financial Planning Strategy
- Maintain and build Vendor relationships
- Knowledge of relevant brand products and processes.
- Knowledge of Vendor structure to have the correct point of contact.
- Knowledge of the information management industry in South Africa.
- Experience in VoIP and Networking an advantage.
- Experience in the IT distribution channel.
- Sales experience an advantage
- Experience with Yealink, 3CX and Jabra brands will be advantageous.
- Must work well under pressure.
- Working hours 8h00 to 17h00, Monday to Friday.
- Semi-formal dress code.
- Reliable transport to and from the office
- Excellent language skills (English), both written and verbal
- Overtime due to inherent requirement of job
