Providing unparalleled expertise and local knowledge, our exceptional guides on the ground and teams in our worldwide offices have been crafting amazing travel experiences for years.
Our values of Bring Happiness, Take Responsibility, Be Ambitious and Always Passionate, underpin the work that we do and act as a reminder of why we do, what we do. We are looking for people who can embrace our values and live them every day.
Our commitment to People, Places & Planet
Our People, Places & Planet plan works towards improving life through travel - for the places we visit on our adventures, the people we meet when there, and the planet which hosts us.
Summary
The Product team is the hub of the business. And our dual goals are to deliver the best customer on-trip experience, alongside maximum volume and margin for each product we operate. We do this through the choice and management of a global network of quality overseas suppliers. The Product Manager remit is to innovate, develop, plan and deliver the trips in their region.
What you will be doing:
You will manage up to 40 products and their suppliers (normally between 15 and 25 different suppliers) within your region. Your tasks as Product Manager will include:
Product Planning
- New Product Development where identified in our strategic planning and where real opportunities are spotted. In conjunction with Senior product managers to ensure the best outcome.
- For existing itineraries to make careful decisions on itineraries, inclusions, dates and capacity to ensure maximum customer value, volume and margin.
- Competitor offering monitoring supervising product ranges and expected volumes of key competitors to advise decisions on product planning and capacity.
- Work with your manager to identify your procurement and contracting targets for coming year.
- Negotiate with your local operator suppliers to ensure we have the most competitive rates and a range of other benefits or requirements including payment terms.
- Where vital, manage a tender process with multiple suppliers.
- Finalise agreements with signed contract terms and conditions.
- Manage a positive and constructive relationship with your range of local operators throughout the contracting and operational cycle.
- Ensure they remain able to deliver our product to the required standards through appropriate management and communication as needed.
- To produce inspiring, quality and accurate trip descriptions, which maximize sales and ensure customer expectations are met or exceeded.
- Work with overseas suppliers, customer services, operational quality, sustainability staff and your manager to ensure the products under your responsibility operate to the highest appropriate standards of quality, sustainability and safety. This will include:
- Review, sharing and actions on Customer Survey Questionnaires.
- Facilitating and assisting to complain answering, which usually involves investigation with local partners.
- Understanding and delivering balanced travel initiatives on trips such as plastic and carbon reduction.
- Collecting and sharing information for Trip Risk Assessments and other Health and Safety information.
- A motivated and inspiring individual to help deliver outstanding product experiences to our customers and profit to the business.
- Experience of product management in a travel or tour operator business.
- Excellent attention to detail. Good written English. Strong analytical skills. A willingness to learn and develop.
- Ability to prioritise and manage workloads on a day to day basis
- An understanding or experience in outdoor or adventurous activities such as trekking, walking or cycling. Extensive travel global experience.
- IT literate - Excel, PowerPoint and Word.
We believe people are happier and perform best when they can be their true self, and that diverse teams deliver better results.
Together we will cultivate a diverse, equitable and inclusive environment, where all our people can flourish and are encouraged to be their unique selves. We are committing to implement meaningful change within our culture by increasing awareness of and counteracting unconscious bias, eradicating systemic barriers, embracing diversity, and engaging all employees in the process.
We look forward to getting to know you!
