Posted on: 05 May 2023
ID 858846

Product Owner | Retail IT | Client Servicing Application (WDE)

Job Summary

We are looking for a dynamic individual who has experience managing teams and working with various stakeholders. The ideal candidate for this position is detail-oriented, highly analytical and has relevant IT project management or product owner experience. The successful incumbent will be responsible for managing and mentoring an integration team who is responsible for building features & applications which the business use to better service clients. These applications involve multiple vendors and therefore strong relationship, and vendor management skills are required. The role entails the ownership and management of the backlog and working with stakeholders to ensure the backlog consists of items that would add value in relation to our objectives and strategic initiatives.

Job Responsibilities

Manage and mentor direct reports

Manage and control the delivery of the team (what is added to the production environment)

Managing the product backlog and prioritizing them based on changing requirements

Engage and collaborate with business stakeholders on what features or system enhancements are required to support their needs

Challenge stakeholders on their assumptions of how they envision business and system processes to work

Guide and document detailed requirements as well as write user stories

Based on business priority, prioritise / plan the associated work and assess scope of projects

Manage team roadmap and communicate this roadmap with the team

Proactively manage and communicate with stakeholders on progress and provide enough information to allow for informed business decisions

Critically evaluate information gathered from multiple stakeholders and resolve conflicts

Assist in enforcement of project deadlines, schedules and methodologies

Support and drive implementation of projects

Support the documentation and planning for test scenarios, test cases and testing activities necessary to assess the quality and completion of system implementations

Manage the team and assist in resolving conflicts or making trade-offs

Work with tech lead to establish a healthy balance between business backlog, QA backlog and the technical backlog.

Assist With Production Support
  • Ensuring SLA's are defined and consistently adhered to
  • Actively involved in the resolution and communication of production issues
  • Ensure that Dev Ops processes are in place
Skills, Competencies And Experience

Experience working in financial services

Previous experience as a Business Analyst would be advantageous

Experience in Customer Experience technologies would be advantageous

Experience leading software development teams and managing complex software projects

Experience working with system integration would be advantageous

Experience with stakeholder and vendor management

Data analysis and SQL skills

Good understanding and experience following agile release processes and the scrum framework

At least 2 years people management experience

Attention to detail and excellent problem-solving skills

Methodical approach to work

Ability to multi-task across different projects

Good verbal, written and interpersonal communication skills

Planning, organizational and time management skills

Education

Technology or Business Analyst qualification

Strong academic performance
Occupation:
Finance jobs


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