Job Purpose
Drive client value creation by supporting the frontline Sales team in a holistic manner through overall Client CVP management in line with cluster goals whilst ensuring effective problem statement articulation, client engagement, lead generation and solution structuring in the Trade portfolio.
Job Responsibilities
Financial
- Drive financial objectives through budget gap analysis and creating awareness of the gap with the frontline Sales team
- Drive, develop and manage client growth by identifying client CVP opportunities across sector and channel for market share growth, portfolio optimisation and ensuring enhanced commercialisation
- Input into refund app for client/CVP & conduct root cause analysis and execution of remedial actions and development of preventative measures
- Provide product specific expertise and support to Sales and clients in terms of deal structuring and solutions due for acquisition
- Drive client engagement to ensure product health, utilisation and conduct to understand competitor pricing, create customer value analysis (i.e. identifying additional cross-sell opportunities) and ensure client problem statement articulation
- Responsible for client CVP around the end-to-end value chain to create seamless client experiences and innovative solutions around touch point optimisation with digital self service capability
- Deliver a world-class service by ensuring a client centric culture.
- Input into the product vision with a long-term strategic execution of business roadmap & strategy through creation of client and sector CVP's
- Provide feedback loop on product/process with regards to client needs, issues, pipeline and industry developments to ensure CVP, differentiators and target alignment
- Drive excellence in strategy execution by integrating people, processes, management, systems, and measurements
- Lead and influence collaboration across TS, cluster and juristic to achieve the distinctive client-centred CVPs.
- Collaboration with stakeholders for commercialisation, compliance, people, technology, support operationalisation, value management and servicing
- Collaboration with stakeholders inclusive of defining and delivering on training and upskilling where needed within value chain for Sales and Client Identify new vendor and partner opportunities and providing feedback to Product Specialist & Product Head
- Ensure attendance and contribution to pricing, pipeline, CST and sector meetings with shared accountability of lead generation and acquisition conversion
- Drive the client change management process for industry, regulatory and compliance requirements or enhancements.
- Ensure products adhere to all compliance, operational risks and security standards Accountability of Risk, Internal Audit and Compliance
- Manage the continuous learning, development and embedding of product knowledge across teams to ensure appropriate client CVP solutioning sales and product
- Bachelor's degree in a business field such as commerce or banking or accounting or finance or sales and marketing or strategy
- BCOM Finance, BCOM accounting, Strategy, Business Management
- Agile & Product Manager/Owner
- 3-5 years experience in relevant product or related industry within Investment Banking
- 3-5 years of product CVP experience
- Digital culture
- Technical product knowledge
- Strategic planning
- Budgeting
- Change management
- Principles of project management
- Leadership skills
- Risk Management
- Performance management
- Business Principles
- Customer Focus
- Driving Innovation
- Decision Making
- Hyper Collaboration
- Strategic Influence
- Leadership Disposition
