Product Support Intern

Description

Location: Cape Town, South Africa - Hybrid model

Start Date: Fixed-term contract (1 year)

Remuneration: Paid position - competitive base salary

Are you a proactive, social person with a genuine interest in supporting and managing the quality of our client deliverables within a challenging international environment? Then Meltwater might be the company for you!

Meet The Teams

This internship is an opportunity to work across our EMEA client base and with client success departments across Europe, Middle East & Africa.

Product Support focuses on supporting our internal and external stakeholders by troubleshooting, applying expert product knowledge and most of all empowering our clients.

The Role

The Product Support Intern role will be focused on providing support to our Enterprise-level clients and so professional communications skills are required. Projects may require the ability to think outside the box and present innovative solutions to complex cases. You will need to work under pressure to meet client expectations and deadlines, whilst maintaining a high standard and quality of work.

Additionally, you will support our current team with a variety of tasks such as:

• Data Review: Assist with reviewing our current source base and adding any content that is missing
• Project work: Work with a dedicated team lead on bigger projects and assist in the timely completion of these projects.
• Media list management: Work with and update Media Lists and contacts
• Self-serve: Support new users in our self-serve portfolio with account setups and training
• You will receive full training on how to complete your tasks with ongoing support whilst being fully embraced in the Meltwater culture as part of the team.
• For recent graduates and first-time job seekers alike, this is a great way to develop your business acumen, understand consultative account management, develop troubleshooting skills, and be part of a young dynamic team.

What are we looking for?

• This individual should have a strong understanding of news media/social media, be a team player, and be excited to learn about a variety of industries.
• Bachelor's degree (Completed or in progress);
• 0 - 1 year working experience;
• Valid Work Permit or Citizenship to work in South Africa;
• Strong drive and self-starter;
• Excellent communication skills in English. If you are also fluent in Dutch, German or French that is a plus;
• Solution-oriented and client-focused;
• Analytical mindset and attention to detail;
• Ability to set priorities and meet deadlines;
• Strong team player;
• Self-motivated

Meltwater offers you an ambitious and international working environment. At Meltwater, our employees are our biggest asset, and therefore a big focus will be on your personal development. It is important that you see yourself thrive within the culture of our three core values; Fun, Winners, and Respect.

To apply for this position please send through your CV with a supporting cover letter in English.