Syft Analytics is seeking a Product Support Specialist to provide ongoing support to existing customers of our software. Customers are typically accounting practices in English-speaking markets. Syft Analytics provides reporting and analytics software to accounting practices and businesses in over 80 countries.
So, whats in it for you?
- Thorough training for your role, and continual coaching and development.
- International exposure. Syft has a customer base in all major English-speaking economies - the UK, the US, Canada, South Africa, Australia, and New Zealand.
- Competitive salary package.
As a Product Support Specialist, you will
- provide real-time and detailed support to our local and international customers via a chat interface and over short video calls.
- help customers find answers to the queries they have to enable successful use of the Syft platform.
- assist Syfts implementation team with more complex customer projects.
- A software company that has been experiencing accelerated growth within a dynamic and exciting work environment.
- A strong culture and people development focus - your success is our success! Your personal growth is important to us from day one, and we will continue to provide training and coaching.
- We believe in collaboration and are an in-person company - our roles are based in our Johannesburg (South Africa) office. We have free food, coffee and drinks to make your work day that much easier.
The sun never sets on Syfts customer base. This means that alternative hours need to be worked to service customers in each timezone.
Were currently expanding the following teams - see the regions and working hours below:
- Australasia and Africa (04:00 - 13:00 SAST)
- North America (14:00 - 23:00 SAST)
- BCom Accounting degree or similar.
- Exceptional interpersonal skills. Our product support specialists need to be clear, concise, and convincing in their communication to instil confidence in the customer.
- Great problem-solving skills. Effective product support specialists can think critically, solve problems quickly, and communicate efficiently with the customer to reach a resolution.
- Strong business acumen. To help our customers, you need to understand their situation.
- A passion for technology. We are a tech company, so you need to have a genuine interest in the latest happenings in fintech.
- Prior customer support experience.
- Top-tier university degree with good grades.
- Initial onboarding and Syft training will commence between offer acceptance and the start date. We want you to hit the ground running!
- We have a 3-month probation period with continual guidance, targets and weekly check-ins to enable you to succeed in the role.
