Reference Number MMH240912-3
Job Title Product Support Specialist
Position Type Permanent
Role Family Client Services
Cluster Momentum Corporate
Remote Opportunity Some of the time
Location - Country South Africa
Location - Province Western Cape
Location - Town / City Cape Town
Introduction
Through our client-facing brands, we enable businesses and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations to care for and reward their employees our members. Our own network of advisers together with external independent brokers, utilizes our Momentum Metropolitan platforms to provide practical financial solutions for people, communities and businesses. For more info, visit our website at www.momentummetropolitan.co.za
Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
Will be part of a team responsible for various product management and development functions across all our Momentum Corporate annuity products. These functions relate to pricing, valuation, communication, servicing and compliance.
Requirements
Mininum Qualifications
- Matric
- Business related Degree
- Good Excel skills are critical, and VBA will be a significant advantage
- Between 3- and 5-years work experience
- At least 3 years experience in a life insurance product or administration environment preferred
- Knowledge of and experience with annuity products will be an advantage
Deliver client-centric income solutions to achieve business objectives (Internal Process)
- Work collaboratively with the other business units to answer annuitant queries.
- Assist in producing actuarial reports on the latest fund value, interest earned over a period and client SARB reports.
- Compile reports for internal stakeholders for effective decision making.
- Assist in the creation of policy agreements or endorsements for corporate clients in consultation with legal to ensure information is correct and compliance with the relevant regulatory frameworks.
- Actively participate in the research and monitoring of competitors to identify bonus increases, fees and general information.
- Provide support to the Investments operations team & business system analysts (Momentum Corporate BPO team), in implementing new business and required changes on the admin systems
- Provide support to the Investments operations team for the ongoing administration of annuity business
- Producing new business quotations on Corporate Retail With-Profit Annuity products.
- Establish and maintain strong relationships with various internal and external stakeholders.
- Assist stakeholders with the analysis, supply and translation of information on annuity funds.
- Produce termination, transfer and disinvestment information for institutional clients.
- As part of Income Solutions team, ensure scheme lists for different with-profit products remain accurate and up to date.
- Extract actual fees deducted from retirement funds each month and communicate it to internal stakeholders.
- Assist with ad-hoc projects
- Provide guidance, expertise and information to stakeholders
- Build and maintain relationships with internal stakeholders
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
- Develop and maintain productive and collaborative working relationships with peers, clients and stakeholders
- Positively influence and participate in team initiatives
- Continuously develop own expertise in terms of professional, industry and legislation knowledge
- Contribute to continuous innovation through the development, sharing and implementation of new ideas
- Effectively manage time and ensure optimal productivity
- Ensure technical product and legislative knowledge is always current in order to propose the most relevant an innovative client solutions and comply with governance requirements
- Be self-confident, self-motivated and relentlessly pursue targets and goals.
Business Acumen
- Understands how the business operates, what the key issues and risks are that drives business success; and how they impact on the commercial viability of potential ventures and the profitability of the Group
- Anticipates, meets and exceeds clients needs by creating long lasting relationships that support the client value proposition, supports their financial wellness and ensures client centricity.
- Drive a sense of urgency, focus, accountability, agility and execution to deliver business results.
- Prioritises the business interests of MMI and invests in the success of the group by aligning efforts across divisions.
- Persuades, convinces, influences and inspires others, both within MMI and externally to win support, loyalty and gain commitment to the purpose of MMI.
- Manages self and relationships with others effectively, deals with ambiguity, uncertainty and pressure, and provides perspective in difficult situations.
