Posted on: 15 March 2018
ID 560425

Product support specialist needed

Product Support Specialist

Job responsibilities:

  • Flawless bulk email deployment on basic outbound campaigns (if and when required)
  • Product/System training (new and existing self-service clients)
  • Investigate and analyse support calls relating to the tool/product
  • Resolve support calls where possible and escalate issues when necessary
  • Follow up with clients to ensure resolved calls have been completed as required
  • Ensure correct processes are followed for data extracts including. maintaining and updating data extract schedules
  • Produce reports based on analysis (if and when required)
  • Performing miscellaneous job-related duties as assigned
  • Maintaining awareness of email marketing trends/technologies, best practices
  • Informing fellow employees of changes or new features on the platform
  • Experience in software support and digital marketing preferable.
  • Salary negotiable and discussed at interview

Benefits:

  • Medical aid contribution
  • Retirement annuity contribution
  • Death and disability cover
Occupation:
Administrators
Administrative jobs
More details
Salary:
Salary negotiation
Contract type:
Full-time


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