Your team
You will be part of automation centre of excellence team within technology, that works closely with the broader Hollard business to enable them to configure their own productivity solutions on the Microsoft 365 platform.
Your Duties & Responsibilities
Work within our technology team to:
- Define and communicate our Microsoft 365 end user consumption standards for productivity solutions
- Build a repository of user guides and FAQs for business users to develop their own Microsoft 365 productivity solutions
- Mentor and support our business users with their Microsoft 365 challenges and own solutions
- Design and configure more complex productivity solutions in Microsoft 365 on behalf of the business when a more formal line of business application is unable to fulfil the requirements inline with the priority of the ask
- Ensure the right level of change control is in place to protect operational processes, users and their data
- Support production solutions
- Maintain a Hollard productivity tooling roadmap aligned with Microsoft 365s
- Conduct workshops to understand business needs, and elicit requirements
- Create deliverables including prototypes, conceptual diagrams, site maps, interaction flows, storyboards, wire-frames, content inventories, help and instructional guides, or others as required to achieve business outcomes
- Provide solution walk through workshops before, during and after development as required
- Execute tests, and/or support users with testing of solutions
- Hold training and mentoring sessions with different sized cohorts of end users on general Microsoft 365 capabilities and how to implement them and/or configured solutions
