Posted on: 24 April 2024
ID 912851

Multi-skilled Servicing Professional (fixed term)

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards.

Duties and Responsibilities

Deals with client enquiries via telephone (inbound and outbound), email, web chat
  • First contact resolution of applicable queries/ transactions
  • Deals with first level escalations and complaints
  • Effectively manage customer expectations
  • Processing new and existing business on behalf of customers and advisors
Skills

Call Center Inbound, Call Center Outbound

Education

Matriculation Certificate (Matric) (Required)

Closing Date

29 April 2024

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutuals Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

The Old Mutual Story!
Occupation:
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