Programme Administrator

PURPOSE:

Provide support in the following areas:

• Administrative
• Onboarding of new partners
• Training and Enablement

KEY RESPONSIBILITIES:

Support:

• Ensures that opportunities presented are logged into the system (Ignite and Siebel)
• Track performance against logged opportunities
• Onboarding of new partners, arrange training and systems.
• Ensure adherence to rules of engagement.

Stakeholder Engagements:

• Interfaces with Lines of Business for in-depth understanding of new products
• Engages with the Commercial Management team on Commissions Policy / Processes.

Audits:

• Attends to management audits.

General Admin

Daily management Admin:

• Investigate commission queries.
• Validate commission queries.
• Onboarding
• Provide internal systems
• Arrange training
• Consolidate required documentation.
• Obtain approval on required documentation
• Manage and monitor workflow requests.
• Log a call/ engage commission teams on the queries
• Progress update on queries
• Manage and educate partners on any administration systems and updates.

Query Escalation

Activity Description: Escalation Management Commission Escalations

• Investigate and resolve commission escalations.
• Ad hoc Reporting
• Engage Account Managers on the query progress.
• Visibility on deals closed and what partners have been involved.
• Monthly Managing Split account

Systems:

• Implement a commission query logging system.
• Manage the system to ensure closure of the queries.

Policy & Procedure:

• Educate Account Managers on commission policy and procedure.
• Educate Account Managers on new commission incentives

Reporting:

Monthly and Ad hoc reports Weekly/ Monthly Reporting

• Prepare Monthly