The Company
Globe 24-7 in partnership with a key client, a global leader in digital reality solutions in the mining sector, are working together to source experienced and qualified talent to join their team in Gauteng, South Africa.
The Role
Reporting to the Director (EMEA), the incumbent will lead a team of Project Engineers and subcontractors to deploy the clients systems at customer sites. The purpose of the role is to work collaboratively with multi-disciplined internal stakeholders to ensure project deliverables are deployed on time and meet the requirements.
The Responsibilities
- Plan, deliver and track projects using the PMBOK methodology to meet project milestones.
- Plan, deliver and track projects using the PMBOK methodology to meet project milestones.
- Manage the installation, configuration, commissioning, and training for systems to customers, achieving a high level of customer satisfaction throughout the deployment process.
- Proactively manage project related software and hardware related issues.
- Focus on achieving customer outcomes, a high-level customer satisfaction.
- Work collaboratively with Sales Team and customer to ensure contracts, scopes of work and terms and conditions are unambiguous and beneficial to the client.
- Identify business risks.
- Develop standard project-planning deliverables, including, but not limited to, schedules, work breakdown structures and execution plans.
- Develop and maintain strong relationships with customers.
- Foster positive relationships between the internal team and customer representatives.
- Manage a multi-disciplined team consisting of engineers and vendors from varied disciplines as well to effectively deploy complex systems.
- Work with customer and internal team to meet project milestones on time and within budget.
- Proactively track and report on project issues.
- Manage internal stakeholders and customers to deliver technical and non-technical solutions for issues.
- Track projects against budgets (time and cost).
- Provide regular project updates to internal stakeholders.
- Identify and implement improvements in the deployment process.
- Ensure customer satisfaction by delivering systems and services to the highest standard.
- Responsible for project resource allocation, budgets, and quality outcomes.
- Build and maintain strong working relationships with the Project Engineering team, to encourage team building and coaching / professional development of the team.
- Engage with all relevant stakeholders to ensure optimum usage of the clients products and solutions and a positive end-user experience for the customer.
- Actively develop and nurture a culture of continuous improvement, learning and development, and cross-skilling (sharing of knowledge) within the Project Engineering team.
- Manage delivery under pressure and in conjunction with other stakeholders from other departments.
- Compliance with Workplace Health and Safety policies and procedures, participation in audits, and compliance with instructions given with respect to the health and safety of himself/herself and the safety of others.
Own Authority:
- Setting day-to-day priorities within the overall priority listing.
- Make recommendations for service delivery improvements where necessary.
- Advising Supervisor of business risk areas as they are identified.
- Advising the Sales / Account Management team of commercial opportunities as they are identified.
- Personal responsibility for maintaining required accreditations (statutory requirements and site-specific requirements, e.g. safety inductions, etc.)
- Setting of overall priorities and scheduling of field support duties.
- Approval for expenditure.
- Any decision that will adversely affect the budget or incur a service level agreement penalty.
- Clarification of business priorities or urgent escalations.
The Requirements
- South African working rights.
- An Engineering/IT degree with a major in Electrical/Electronic/Mining Engineering or similar.
- Formal Project Management certifications like PMP or PRINCE2.
- Experience in the mining sector.
- Significant project management experience delivering multi-discipline IT or engineering projects.
- Strong software experience, and a proven track record dealing with IT system implementations.
- Commercial experience delivering projects in line with business strategies.
- Proven experience delivering projects on time and within budget.
- Sound knowledge of risk management principles and practices and ways of mitigating those risks to an acceptable level.
- Strong sense of urgency, being able to work to tight deadlines and prioritise where necessary.
- Considerable experience in a leadership role directly responsible for engineers or related staff.
- Strong communication and leadership skills, including the ability to provide direction to local and remote staff.
- Results-driven personality.
The Rewards
- This position involves travel intrastate, interstate and overseas to support and deploy the clients product in the field.
- Travel to and from site will be in addition to the standard hours required to work on site.
Please apply directly by submitting your resume, preferably as a Microsoft Word document.
