Our client is a software development company founded on the continent of Africa in 1999. They deliver full-stack BSS/OSS solutions to a global footprint of telecoms operators.
As experienced systems integrators, they play a crucial role in the technology planning and development with their customers, always looking for new ways of delivering real value and providing competitive advantage whilst keeping abreast of future technologies, frameworks and methodologies.
They offer an extensive modular product suite, and their management team boasts a combined 140 years of experience in the ICT industry, particularly in demanding emerging markets.
A friendly and supportive team with a work hard and play hard culture. Their environment encourages personal growth and leadership cultivation which speaks to their Vision of continual improvement, integration and simplification of their client's business, being their partner, committed to their success.
Type of role: Fixed Term Contract of 12 months (you will be an employee for 1 year, not a contractor)
About You
- At least 4 years full-time project management experience.
- Grade 12
- Standard literacy - English: read, write and speak.
- IT Degree or Diploma.
- A thorough understanding of the Software Development Life Cycle.
- Experience in Scrum/Agile methodologies.
- Experience in managing delivery of customer-facing and internally-facing products or services.
- PMI or PMP certification or similar from an accredited organization.
- Intermediate to advanced proficiency with industry-standard word processing, spreadsheet, and presentation software programs.
- Working knowledge of the Software Development life cycle using waterfall or agile methodologies.
- Solid working experience with project planning and tracking tools such as MS Project and JIRA.
- Experience of working up to leadership level in comparable organizations.
- Experience in the Technology / Telco industry of managing large or complex departments or programs of work.
- Strategic mindedness with a view on future strategy, balanced with tactical delivery.
- Technical background.
- Experience of both waterfall and agile delivery approaches.
- Highly customer outcome-focused with a solution-orientated mind-set.
- Good presentation and communication skills.
- Hard working, dedicated, tenacious, self-motivated and quality minded.
- Meticulous, structured with excellent attention to detail.
- Adaptable, can conform to shifting priorities, demands and timelines whilst retaining control.
- Persuasive, encouraging, and motivating - a strong negotiator.
- Ability to lead by example and motivate delivery team members.
- Conflict management and resolution
- Budget management.
- Experience of delivering complex projects.
- Proven record of successful delivery of fixed-priced end-to-end projects and implementations on time, in specification and on budget and ensure that they are of the highest quality.
- Proven record of managing serious disputes and achieving positive outcomes.
- Proven record of achieving high levels of customer satisfaction.
- The ability to produce clear and concise project documentation
- To be responsible for delivery of all customer projects on time and in budget.
- Responsible for overseeing all elements of delivery, including managing scope, budget and plan strictly against contract.
- To look outwards towards the market for key trends in delivery methodology, technology and process best practices and consider how these could benefit the PS team and the business.
- Manage relationships with their customers, ensuring solutions are of high quality and delivered on time, on budget.
- Be a team player to help build an exciting and energized PS team which is able to attract and retain the best talent.
- Manage deliveries to agreed criteria and own and report on KPIs to the broader business.
- To ensure documentation is produced in line with stakeholder expectations.
- Collaboration with stakeholders to document project scope, deliverables, goals, risks, blockers, success measures, and estimated resources needed.
- Provide high-quality resource and commercial estimates in line with the timescales of the project.
- Where applicable management of customer and partner engagement on key programs.
- To work, on occasion, at customer and commercial partners' sites to expedite agreed project tasks.
- Overall commercial responsibility for projects.
- To assist in Pre-Sales support, to create project proposals, RFPs, estimates, and schedules.
- Ensure that projects are managed in accordance with the Project Delivery Methodology and Project Governance standards.
- Identify and win potential incremental business with the client. Drive customer satisfaction quality levels and ensure best practice is achieved.
- Manage disputes with the client and internal teams/people and achieve win-win outcomes.
- Manage a successful transition from delivery into support.
- Plan, schedule, monitor, and report on activities related to the project, including subcontractor monitoring.
- Recommend business improvement initiatives within the services division to ensure customer retention.
- Any other duties as required.
- Meet or exceed department and personal objectives as agreed/communicated by management.
- Adopt the implemented strategy for PS delivery team.
- Collaboration across the organization.
- Continuous improvement of delivery metrics.
- Deliver work on time as per project plans.
- Deliver projects in budget.
- Create, manage, and distribute project communications artifacts like charters, schedules, and budgets.
- Experience of delivering complex projects.
- Proven record of successful delivery of fixed priced end-to-end projects and implementations on time, in specification and on budget and ensure that they are of the highest quality.
- Proven record of managing serious disputes and achieving positive outcomes.
- Proven record of achieving high levels of customer satisfaction.
- The ability to produce clear and concise project documentation.
