ClickUp, Customer Success, Process Improvement, Notion Productivity Software, monday.com, Lucidchart, Methodology, Project Management, Learning, HubSpot
Job description
Hangar49 is scaling B2B Tech oriented "outreach optimisation" company. We use sophisticated software to deliver quality viable leads to help our clients succeed. Our team consists of Sales Development Representatives, Software Developers, Customer Success Managers that drive this process on an ongoing basis, by:
- Continuous proactive communication to all clients and the H49 team;
- Delivery to client stakeholders of a continuously improving funnel of leads;
- Continual analysis and report backs with client stakeholders to ensure leads translate to revenue and the learnings of these interactions translate into further development on the lead generation
- Oversee and deliver all business growth and daily operational tasks relating to the delivery team.
- Build fit for purpose processes
- Monitor daily team delivery and keep team accountable
- Motivate, support and lead a team of high performing juniors (sales)
- Delivering results by holding the team accountable to the agreed upon KPI's
help us move from a marketing agency to a tech SaaS company, by managing the delivery team at HANGAR49.
You will do this by creating and implementing structure, managing workflow (project management), managing client relationships, handling basic HR tasks, identifying gaps and ensuring clear communication channels are in place.
If you are all about tribe; and eager to build something with a bunch of scrappy guys changing a niche in marketing; pull up a chair and come tell us what makes you best suited to play with us at the hangar?
- This is an in-office position, situated in De Waterkant Cape Town.
DUTIES WILL INCLUDE:
- Day to day management of the delivery team
- Youll be responsible to deliver customer success excellence for your own clients
- Being masterful at building (client) trust, you assist your team delivering results to their clients
- Create safety for our business by ensuring delivery to clients of your team, and mitigate any roadblock they might face along the way.
- Overseeing the ongoing work in progress, including all client specific projects, with continuous checks and feedback loops to the team and ultimately the clients via the Customer Success Managers
- Continuous improvement: Finding ways to increase the quality of the customer service
- Ensure compliance to delivery team systems/organizational processes and workflows
- Develop and improve on systems, processes and workflows (grow the efficiency of existing processes and procedures to enhance and sustain the organization's internal capacity)
- Lead, motivate and support the team within a time-sensitive and demanding environment.
- Hold team members accountable for their roles and delivery in the process
We have an engaging culture and people feel invested in the work we do!! We encourage our people to explore the full potential of their skillset and love to see them grow through their job experiences. We inspire our people to work hard and do well!
A place where employees engage with one another in a positive way throughout the workday. Our culture is collaborative and our employees and teams work well together cross-functionally to accomplish their goals, while also being trusted to take ownership of their work.
Requirements
IF YOU HAVE THE FOLLOWING QUALITIES, THEN THIS ROLE IS FOR YOU:
- A good understanding of the power of automation & templatization for acceleration and scale
- Excellent communicator written & verbal
- A good record of delivery with small teams
- Great with people & understanding of needs (ie: good at reading between lines and at understanding what needs to be done)
- A healthy addiction to order & driving to do lists
- Tenacious & hungry to get things out on the other side
- A youthful and generally nice human yet, firm.
- A high level of quality delivery & expectation coupled with a strong enjoyment for rolling up sleeves to get work done
- Client and business focused
- Do you believe consistency is gold?
- Proactive tackles things upfront, & ahead of time
- Great on feedback loops
- Always learning. (Read: expert at knowing how to ask questions & evolve)
- Responsive & dynamic
- Stellar at rallying support
- Accountability: someone who owns challenges & delivers under all conditions
- Attention to detail and structure
- A Champion
- An ability to deal with conflict and difficult situations
- 3-5 years of work experience in business operations or people management
- Experience working in a start up / scale up
- Have worked on Monday.com or Click up before
- A good track record in the management of small teams with a focus on business development in a target and deadline driven environment
- A deep interest in B2B business, building processes, process improvement and the management thereof
- Tech Savvy or an interest in Tech and an eagerness to learn more
- Eager to build experiences that delight stakeholders, which are replicable, scaleable & consistent
