- End to end project Management of all Fixed Services projects.
- Stakeholder management and SLA/KPI management. Manage stakeholders.
- Manage Project meetings. Develop Dashboards per project.
- Manage and monitor performance across workstreams.
- Ensure delivery, transparency and proactive communication.
- Essence of Role Key Accountabilities (to be completed by Line Management/HR BP).
- Project management of all Fixed Services projects (including cross functional strategic program implementation). Establish Project governance, project prioritization & implementation of best practice.
- Review processes and practices to ensure efficient delivery.
- Analyse the projects requirements and liaise with various business leads and business units and define the scope, initiatives and deliverables for each workstream.
- Priority and Milestones execution. Liaise with different stakeholders and service providers at all levels.
- Track progress against goals and prepare status reports / presentations on progress reviews.
- Proactively support stakeholders, and the Business Leads in identifying and prioritizing improvement opportunities.
- Manage expectations (of team and stakeholder/customers alike) and to ensure commitments are delivered upon.
- Manage and lead workstream as required and coordinate and delegate cross-project initiatives.
- Handle multiple projects simultaneously and adjust and adapt as priorities change.
- Establish a clear communication plan for project streams. Relationship and stakeholder Management.