Project Manager
Our client is seeking an enthusiastic and dynamic project manager to join their client-facing team, working with a diverse range of clients from across the country, including recognized brands in various industries such as retail, destination marketing, food and drink, professional services, and energy.
In this varied and interesting role, the project manager will manage multiple marketing projects, with a particular focus on website design and development, including ecommerce sites built using Shopify. The role involves exploring and interpreting client requirements, collaborating with creative and technical teams to devise solutions that meet clients broader objectives. Key responsibilities include digital strategy, project management, analysis, and reporting.
With a solid understanding of the digital marketing industry, the project manager will work to achieve excellent results while also maintaining efficient processes to ensure both profitability and quality for the clients.
Although our client is known primarily for website development and digital marketing, their offerings have expanded to include a broad range of strategic, branding, and content services. They are proud to have supported many remote and rural businesses and continue to export their services nationwide.
About The Role
This is a fantastic opportunity to join a team dedicated to helping clients thrive by delivering exceptional websites, ecommerce platforms, and digital projects. The project manager will work with clients from a wide spectrum of industries, overseeing projects from concept to completion.
As the project manager, the candidate will be a key point of contact for many clients, ensuring projects are delivered to a high standard, on time, and within budget. They will manage subcontractors, colleagues, and projects simultaneously, applying their skills in a fast-paced and dynamic environment.
They will also identify opportunities for additional services, contributing to the growth of each client account and supporting internal process improvements.
Requirements
Responsibilities
- Manage website design, development, and ecommerce projects from initiation to launch and beyond.
- Schedule workstreams to oversee multiple projects simultaneously, ensuring prioritization to meet deadlines.
- Ensure projects stay on budget and clients remain satisfied.
- Maintain high standards of quality throughout each project.
- Research and prepare planning documents for client projects.
- Provide clear briefs and guidance to designers, developers, content creators, and other suppliers.
- Oversee content and data entry, including migrations from legacy systems.
- Communicate regularly with clients, including meetings, to discuss current and future work.
- Prepare and deliver training sessions to empower clients to use CMS systems and similar platforms.
- Produce detailed performance reports for clients, analyzing project success and profitability.
- Build professional relationships with clients, suppliers, and stakeholders.
- Identify opportunities to provide further value to new and existing clients.
- Assist with scoping, time/cost estimation, and quoting for new projects.
- Monitor support ticket systems, responding to requests and assigning tasks as needed.
- Contribute to internal service improvements and process refinement.
- Keep agency systems up to date, including time tracking and project status indicators.
- Experience working in a marketing agency environment.
- Proven experience managing website, ecommerce, and digital projects.
- Excellent time management and organizational skills.
- Strong written and verbal communication skills.
- A flexible, adaptable attitude with high attention to detail.
- Ability to build rapport with clients and maintain long-term relationships.
- Ability to work effectively in fast-paced and time-pressured environments.
- Commercial acumen to monitor and maintain profitability on projects.
- Analytical skills to assess the effectiveness of digital marketing activity.
- A creative and solution-focused mindset, with the ability to evaluate and select alternative options.
- Self-directed learning approach and commitment to staying updated with industry trends and technologies.
- Ability to communicate complex technical topics in an easy-to-understand manner.
- Desirable:
- Understanding of website design and development concepts, including UX/UI, usability, accessibility, and responsive design.
- Basic knowledge of HTML, CSS, SEO, content management systems, social media, and other digital platforms.
- General knowledge of website development methodologies.
- Experience using analytics tools to derive insights for client recommendations.
- Familiarity with marketing strategies for rural businesses or organizations and experience working with remote communities.
